Salesforce Senior Business Analyst

Merz North America • Raleigh, NC

1d

About The Position

The Salesforce Sr. Business Analyst/Administrator manages and optimizes the Salesforce platform to meet the organization’s evolving needs. The role gathers and analyzes business requirements, translates them into Salesforce solutions, and maintains the system for optimal performance. It combines business analysis, Salesforce administration, user support and training, and continuous improvement. The position requires extensive Salesforce Cloud knowledge, including Experience, Service, Commerce, Loyalty Management, and CRMA.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• At least 5 years of experience in Salesforce administration and business analysis.
• Experience leading Salesforce projects from conception to completion.
• Proven experience managing and optimizing Salesforce environments, including Sales Cloud, Service Cloud, and other Salesforce applications.
• Extensive Salesforce Cloud knowledge, including Experience, Service, Commerce, Loyalty Management, and CRMA.
• Proficiency in Salesforce configuration, including workflows, Process Builder, custom objects, and fields.
• Strong understanding of the Salesforce security model, data management, and reporting tools.
• Knowledge of the Software Development Life Cycle.
• Excellent problem-solving abilities and attention to detail.
• Ability to analyze complex business requirements and translate them into technical solutions.

Nice To Haves

• Salesforce certifications in Administrator, Salesforce Business Analyst, or Salesforce App Builder.
• Familiarity with Salesforce development, including Apex and Visualforce.
• Familiarity with integration tools such as MuleSoft.

Responsibilities

• Engage with stakeholders to gather and analyze business requirements.
• Develop and document functional specifications and user stories.
• Conduct gap analysis to identify system improvements.
• Configure, customize, and maintain Salesforce instances.
• Manage Salesforce security, including roles, profiles, sharing rules, and permission sets.
• Oversee data imports, data cleansing, and data validation.
• Monitor system performance and user activity.
• Provide end-user support and resolve technical issues related to Salesforce and attached solutions.
• Develop and conduct training sessions for new and existing users.
• Create and maintain documentation on processes, policies, application configuration, and user help materials.
• Stay updated on Salesforce releases, features, and best practices.
• Evaluate and integrate third-party applications and tools to enhance Salesforce functionality.
• Propose and implement process improvements to enhance productivity and efficiency.
• Lead Salesforce projects from conception to completion.
• Manage and optimize Salesforce environments, including Sales Cloud, Service Cloud, and other Salesforce applications.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior