Salesforce Administrator

UpsideHom, Inc.•Fort Lauderdale, FL

20d•$70,000 - $75,000•Remote

About The Position

Upside is hiring a Salesforce Administrator to support the day-to-day configuration, maintenance, and continued improvement of our Salesforce platform. This role will work closely with our Director of Architecture and Engineering to keep Salesforce running smoothly for the internal teams that rely on it every day. This role is a strong fit for someone with foundational Salesforce admin experience who is comfortable handling core admin requests today: user creation, access updates, assignment pools, page layouts, Lightning record pages, reports, dashboards, and novice-to-intermediate automations, while continuing to grow into more complex platform and development work over time. The primary focus will be supporting the service side of the business, including teams involved in intake, care operations, member support, and service delivery.

Requirements

1–3 years of hands-on Salesforce administration experience
Experience supporting day-to-day Salesforce admin work, including users, permissions, page layouts, fields, reports, dashboards, and basic configuration
Comfort working with declarative Salesforce tools such as Flows, validation rules, reports, dashboards, permission sets, queues, and assignment rules
Experience supporting internal users and troubleshooting basic Salesforce issues
Strong attention to detail and ability to manage multiple requests without losing track of follow-ups
Ability to translate business requests into clear Salesforce updates or escalate when the request requires deeper technical support
Comfort working with data, including imports, exports, cleanup, and spreadsheet-based review
Strong communication skills and ability to explain Salesforce updates to non-technical users
Interest in growing deeper Salesforce technical skills over time

Nice To Haves

Salesforce Administrator certification preferred, but not required
Experience with Service Cloud preferred
Experience in healthcare, care operations, member services, or HIPAA/PHI environments is a plus
Exposure to Sales Cloud, Experience Cloud, SOQL, Apex, Python, Git, or cloud environments is a plus, but not required

Responsibilities

Support day-to-day Salesforce administration, including user setup, access updates, profiles, permission sets, roles, and basic security settings
Maintain and update assignment pools, queues, page layouts, Lightning record pages, fields, picklists, and other core Salesforce configurations
Help troubleshoot Salesforce issues submitted by internal users, including access problems, record visibility, workflow issues, and basic configuration requests
Build and update reports and dashboards to help teams track operational performance, service activity, and key business workflows
Create and maintain novice-to-intermediate Salesforce automations using declarative tools such as Flows, validation rules, and approval processes
Partner with Intake, Care Ops, Care Guide, Service, and other internal teams to understand Salesforce needs and translate them into clear configuration updates
Configure and support Service Cloud workflows that help internal teams manage member intake, care coordination, case activity, and operational follow-up
Assist with Salesforce data quality work, including imports, exports, cleanup, deduplication, and field updates
Support sandbox testing, release preparation, and deployment activities under the guidance of the Director of Architecture and Engineering
Create and maintain simple documentation for Salesforce updates, user-facing instructions, and internal admin processes
Help train users on Salesforce workflows, reporting, and basic system updates
Escalate more complex technical issues, integration needs, or development requests to the appropriate technical team members
Learn and apply Salesforce best practices as the platform continues to scale