Salesforce Administrator - GA - On Site

Vensure Employer Solutions•Duluth, GA

7d•Onsite

About The Position

The Salesforce Administrator supports the SaaS organization by enabling business users and cross-functional teams through proactive support, training, and system enhancements that improve operational efficiency and scalability. The role partners with Sales, Marketing, Service, and Finance to optimize Salesforce and align it with evolving business needs. It manages and customizes Salesforce applications including Sales Cloud, Service Cloud, CPQ, Knowledge, and Community applications; maintains data integrity; streamlines processes; and supports release cycles. The administrator delivers end-user support and training, troubleshoots issues, builds reports, documents and maintains customizations, and works with leadership and project teams to define requirements and configure systems. Responsibilities also include leading Salesforce CPQ configuration and optimization, administering user access and Flow automation, managing data imports and cleansing, and supporting integrations with internal and external systems. The role is primarily office-based, with occasional domestic travel for meetings, events, conferences, or training; travel is estimated at 10%.

Requirements

At least 3 years working in Salesforce, including at least 1 year of full-time experience specifically with CPQ.
Functional knowledge of Flow and third-party applications that integrate with CPQ, such as DocuSign and Conga.
Strong business analysis and functional experience, including requirements gathering.
Ability to manage competing priorities, drive project deliverables, and collaborate across teams.
Ability to accurately manage project deliverables and collaborate with cross-functional project teams.
Excellent verbal and written communication skills.
Strong knowledge of Salesforce reporting, dashboards, and data visualization techniques.
Ability to deliver end-user training and create documentation.
Comfort working in a fast-paced environment with evolving priorities.
Accuracy in managing data, configurations, and documentation.
Ability to anticipate challenges and identify process-improvement opportunities.
Proficiency with Microsoft Office software, including Teams and Excel, and ability to learn other applications as needed.
High school diploma or equivalent combination of experience, skills, and education is preferred.
Travel as needed; estimated at 10%.

Nice To Haves

At least 5 years working in Salesforce, including at least 2 years of full-time experience specifically with CPQ.
SOQL (Salesforce Object Query Language).
PEO, ASO, or HCM experience.
Active membership in the Salesforce Trailblazer Community.
Experience with Visualforce, Lightning Components, Aura Components, or Apex.
Salesforce administrator certification.
Salesforce advanced administrator certification.
Salesforce CPQ specialist administrator certification.

Responsibilities

Deliver daily end-user support, training, and proactive guidance to improve Salesforce knowledge and adoption.
Troubleshoot system issues, build reports, optimize business processes, and maintain documentation and customizations.
Partner with leadership to analyze business needs, define technical specifications, and configure systems for custom applications and optimized processes.
Manage project deliverables and collaborate with cross-functional teams; research native Salesforce features and managed packages to support strategic goals.
Administer and customize Sales Cloud, Service Cloud, Knowledge, and Community applications; manage user access, automate processes using Flow, and support reporting and dashboards.
Lead Salesforce CPQ initiatives by configuring and optimizing contracts, quotes, orders, products, pricing, and related objects.
Manage data imports, cleansing, deduplication, and optimization; enhance Salesforce functionality and integrate it with internal and external systems.
Build and maintain relationships with team members and peers across disciplines to coordinate communications and services affecting clients.
Attend webinars and training to stay current on company and departmental best practices.
Complete projects and other duties assigned by the supervisor.
Travel as needed, estimated at 10%, including occasional domestic travel to team meetings, customer events, industry conferences, and training.

Benefits

Medical, dental, and vision insurance.
401(k) retirement plan with company match.
PTO, holidays, parental leave, and sick leave as required by applicable state law.
Life insurance.
Short-term disability and long-term disability.
Employee assistance program (EAP).
Flexible spending account (FSA) and health savings account (HSA).
Identity theft protection.
Critical illness, accident, cancer, and hospital protection coverage.
Legal insurance.
Pet insurance.