Salesforce Administrator

Dealer Tire•Cleveland, OH

2d•$82,000 - $92,000

About The Position

Dealer Tire is hiring a Salesforce Administrator to translate user stories and business requirements into Salesforce solutions, collaborate on custom functionality, automate business processes, and support the platform. The role includes testing and deploying solutions, maintaining customizations and documentation, assisting users with reports and data analysis, managing user access, monitoring platform health, and evaluating Salesforce releases. The position may require travel as necessary, under 10%.

Requirements

Bachelor’s degree or equivalent work experience.
At least 3 years of experience with the Salesforce Platform as a Salesforce Administrator.
Salesforce Administrator certification or equivalent Salesforce Administrator experience.
Ability to work independently on assigned projects with minimal supervision.
Ability to balance best practices with business needs.
Resilience in response to changing deadlines and priorities.
Familiarity with separation of concerns, user-acceptance testing, and deploying solutions from sandboxes to staging and production environments.
Strong interest in the Salesforce platform.
Empathy for end users.
Above-average attention to detail.
Thoughtfulness in design decisions.
Eagerness to learn new technologies and methodologies.
Ability to work in front of a computer screen for long periods of time.
Ability to travel as necessary, less than 10%.
Applicants must pass a pre-employment drug screening.

Responsibilities

Translate user stories and requirements into solutions using Salesforce platform functionality.
Collaborate with team members to design, build, and implement custom functionality.
Implement business process automations using Flow.
Work with customers and partners to user-acceptance test solutions and deploy them to Production from lower environments.
Provide Tier 2 support for Salesforce platform issues.
Update existing customizations to address new business needs.
Create and maintain documentation on Dealer Tire’s Salesforce implementation and customizations.
Participate in and lead demonstrations of functionality to stakeholders.
Evaluate Spring, Summer, and Winter releases and regression-test new functionality and critical updates.
Integrate data and processes between Salesforce and other business systems using established patterns.
Assist business users with reports, data import/export, and other analyses.
Help manage user provisioning, including account settings, permission sets, profiles, roles, and associated security.
Respond to platform-health issues, monitor usage patterns against defined service levels, and escalate anomalies.
Perform other duties as assigned.