Salesforce Administrator

GoodPower•,

28d•$94,985 - $110,000•Remote

About The Position

GoodPower is seeking a Salesforce Administrator to join their Product Engineering and Data Team. This role is crucial for supporting and improving the organization's CRM platform (Salesforce) and acting as a liaison between Salesforce users and the development team. The ideal candidate will possess a strong understanding of Salesforce best practices and functionality, with experience in the Nonprofit Success Pack (NPSP). The Administrator will translate business processes into system requirements, perform routine configurations, and manage larger projects with contractors. Key responsibilities include day-to-day administration, data hygiene, integrations, user support, training, and driving adoption. This is a full-time, remote position based in the US, requiring a consistent 8-hour workday within a flexible window between 9 am and 8 pm Eastern Time. Occasional travel may be required. The Administrator reports to the Data Director.

Requirements

2–5 years of experience with Salesforce and standard CRM data operations in a nonprofit fundraising context
strong understanding of Salesforce best practices and functionality
experience making Salesforce configuration changes, including fields, page layouts, flows and automation, and reports and dashboards
proven ability to support the implementation of new processes and help users adopt them
experience translating stakeholder needs into written requirements, user stories, or specifications, and working with developers, consultants, or contractors to deliver and test them.
Working knowledge of how systems exchange data (APIs, integrations, imports and exports) and how integration failures show up.
Familiarity with ticketing and project tracking tools such as Jira.
Comfort working with structured data, spreadsheets, reports, and data quality processes, with strong attention to detail and data hygiene.
A self-starter with an analytical mindset and a demonstrated ability to: troubleshoot challenges with patience and creativity; adapt as needed to take on additional roles, responsibilities, and opportunities; manage multiple workstreams with thoroughness, accuracy, timeliness, and professionalism.
Excellent communication skills, with a track record of explaining technical concepts to non-technical colleagues in clear, jargon-free language, both in writing and in person.
Experience designing and leading trainings, workshops, or onboarding for users with a wide range of technical comfort.
Demonstrated ability to lead by building trust across teams, influencing how colleagues work, and driving adoption of new tools or processes.
Patience, empathy, and a service mindset toward colleagues who find technology frustrating or intimidating.
Comfort presenting to senior leadership as well as frontline staff.
Familiarity with nonprofit fundraising, donor management, grant and revenue tracking, and/or development operations.

Nice To Haves

Salesforce Administrator certification, or progress toward it, is strongly preferred.
experience with the Nonprofit Success Pack (NPSP)

Responsibilities

Serve as Salesforce system administrator and handle day-to-day configuration, including user account maintenance, roles and profiles, custom objects and fields, flows and automations, Lightning email templates, and Lightning page layouts.
Complete regular internal system audits and prepare for upgrades.
Maintain data quality across Salesforce and related systems: build validation and duplicate rules, run bulk updates, cleanup, and deduplication, and perform routine quality checks.
Build and maintain the reports and dashboards that leadership and teams rely on, to requirements those teams define.
Support data imports, exports, reporting requests, and investigation of data discrepancies.
Provide day-to-day Salesforce user administration and support, including routine access, permissions, and troubleshooting.
Create and maintain clear technical documentation, system how-to guides, and other support documentation.
Design and deliver Salesforce training for staff at every level of technical comfort, from onboarding new users to rolling out new features, through live sessions, recorded walkthroughs, and written guides.
Drive adoption of Salesforce across teams: track how the system is being used, notice where people are working around it, and partner with team leads to close the gaps.
Announce and explain system changes in plain language: what's changing, why, and what users need to do differently.
Champion data quality by helping staff understand why good data entry matters to fundraising results, not just how to do it.
Hold regular office hours where staff can bring questions, frustrations, and ideas, and turn recurring pain points into backlog items.
Serve as the Data team's day-to-day point of contact for Development systems leadership and other stakeholder teams: take in requests, clarify needs, and translate them into written requirements, user stories, and acceptance criteria.
Maintain the Salesforce enhancement backlog and work with stakeholders and Data team leadership to prioritize it.
Complete routine configuration directly. For larger work, such as custom development, integrations, and data pipelines: scope the work for contractors and implementation partners, coordinate delivery, test it against acceptance criteria before release, escalate code-level and architectural review to senior Data team engineers.
Monitor the health of integrations between Salesforce and connected systems including: Engaging Networks, GCP, BigQuery, Cloudingo, LinkedIn Sales Navigator, Reporting tools - Data Studio, Atlassian, n8n. Serve as first responder when a sync fails, and scope the fix.
Bring proposed changes to the business owner for sign-off before release, and communicate changes to affected users.
Document all configuration and integrations so system knowledge stays in-house, regardless of who built it.
Configure and maintain the Salesforce tools that support cultivation, stewardship, moves management, and progress-to-goal tracking, built to the stages and workflows Development defines.
Build and maintain automations and forms for donation acknowledgments and revenue tracking, to requirements set by Development and Finance.
Help ensure the Salesforce data model supports nonprofit fundraising and grant tracking workflows as Development defines them.

Benefits

Medical, dental, and vision insurance with employee and dependent premiums paid at 95-100% by GoodPower.
2-4 weeks of paid vacation annually, depending on seniority
13 paid holidays and 2 floating holidays
2 weeks of US office closure
10 days of paid sick leave annually.
403(b) with 3% employer contribution/match.
Charitable giving: 1:1 match for charitable contributions ($250 per year), plus 2 paid days off for volunteering.
Education reimbursement up to $1,500 per year.
Healthcare Flexible Spending Account (FSA) and Health Savings options
Stipend of $200/month (for cell phone, wellness expenses, etc.)
8 weeks of paid sabbatical after 5 years of employment
8 weeks of paid parental leave