Salesforce Administrator

PROCEPT BioRobotics•San Jose, CA

66d•$120,750 - $142,060

About The Position

As the Salesforce Administrator, you will serve as an in-house expert on translating business processes into a scalable system. You will be a key part of the Commercial Systems Technology team, helping to maintain and optimize our commercial ecosystem while serving as the primary point of contact for user support. You will be part of the driving force behind how our organization scales, not only acting as an admin but also as an analyst maintaining our data integrity and steering projects to completion. This role demands a high level of precision under pressure to ensure flawless platform performance. The ideal candidate will thrive in a fast-paced growth environment and collaborate with Sales, Marketing, Customer Service, Quality, Clinical, IT, Legal, Finance and external consultants to continuously improve business processes and drive Salesforce adoption.

Requirements

5+ years’ experience in Salesforce administration or development required
2+ years’ experience in Sales Operations preferred
Medical device, pharmaceutical, biotechnology, or healthcare experience preferred
Bachelors Degree in business/technical field, or 5+ years of relevant work experience required
Experience in software development and enhancements, from requirements gathering through project completion
Strong ability to effectively communicate with both business and technical teams
Ability to work under pressure, meet critical deadlines and prioritize simultaneous demands from a variety of stakeholders
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and abstract up from low-level information to a general understanding
Comfortable working in Excel (vlookups, pivot tables, etc.)

Nice To Haves

Experience querying with SOQL is preferred
Salesforce Admin or Advanced Admin Certification

Responsibilities

Maintain a holistic view of all business processes and users in SFDC and related integrations to understand cross functional impacts about configuration, process, workflow and reporting
Act as primary point of contact for SFDC users, provide basic support including resolving errors and generating reports; proactively troubleshoot issues and escalate as needed
Manage SFDC user on/offboarding, including optimizing access
Maintain and update sales hierarchy and roster across applicable systems
Ensure commercial territory alignments are accurately maintained in SFDC, properly approved and documented
Document, maintain and improve business workflows on apps and integrations including but not limited to CPQ/ARM, Field Service Lightning, Account Management, GoMeddo Scheduling, Absorb LMS, Propel PLM, QAD ERP, Ironclad CLM, ETLs, Tableau, and custom web integrations
Partner with Pricing Operations to design, deploy and maintain accurate commercial pricing across SFDC CPQ/ARM and QAD ERP systems, including supporting documentation and financial audits
Lead and coordinate commercial project deployments by managing the evaluation, scope, testing, timely completion of development tasks
Collaborate with Commercial, IT, Finance and Quality teams as well as external partners to design, configure and deploy solutions
Conduct training sessions for new features and workflows
Assist in data management, cleanup and analysis, including preparing and analyzing datasets for internal customers
Drive data integrity by developing reports, dashboards, and processes to continuously monitor data quality
Document system processes and track change requests in accordance with IT compliance policies and procedures
Contribute to various day-to-day activities and manage projects within commercial operations
Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance
Understand and adhere to the PROCEPT BioRobotics Quality and EHS policies