Salesforce Administrator

Elliott Group, Ebara Corp•Jeannette, PA

About The Position

The Salesforce Administrator is a business-owned role based in New Apparatus (NA) and the day-to-day owner of Ebara Elliott Energy's Salesforce platform for North America and Global Services (GS/ES). The role turns business needs into scalable Salesforce solutions and balances priorities across both groups while operating within enterprise standards for security, integration, data, and change management set by EEE IT. The role follows a co-ownership model with IT, which remains the technical partner and owner of enterprise architecture, integrations, identity, and cybersecurity. The administrator leads platform governance and backlog prioritization, maintains the Salesforce environment and release process, and partners with IT on architecture reviews, security, identity, continuity, integrations, and compliance. The role designs automation and data models, manages business features and operational analytics, supports users, leads projects, documents system changes, and coordinates licensing and relationships with Salesforce and implementation partners.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical work experience.
At least 6 years of hands-on enterprise Salesforce administration experience.
Expert-level mastery of Salesforce Flow Builder and declarative process automation.
Deep foundational knowledge of Sales Cloud and Service Cloud data models, object behaviors, and security architecture.
Proven experience working within IT governance, including change and release management, sandbox strategy, and security reviews, in partnership with an enterprise IT organization.
Experience supporting multiple business units or divisions on a shared org and balancing competing priorities.
Ability to clearly explain technical trade-offs to business leaders, users, and IT.
Required Salesforce Certified Platform Administrator certification (formerly Administrator).

Nice To Haves

Experience in a global manufacturing, aftermarket service, or complex supply-chain environment.
Salesforce Certified Platform Administrator II (formerly Advanced Administrator) certification.
Platform App Builder, Agentforce Specialist, architect-track, or CPQ / Revenue Cloud credentials.
Experience as an active user of Salesforce, CPQ, or similar tools in a sales environment.
Experience with Field Service or aftermarket service processes, including service quotes, work orders, and installed base.
Familiarity with basic programmatic elements such as Apex, SOQL, or LWC.
Working knowledge of integration concepts, APIs, middleware such as MuleSoft or Boomi, and data tools such as Data Loader.
Experience connecting Salesforce data to advanced analytics platforms such as Tableau or Power BI.

Responsibilities

Lead recurring Salesforce governance forums with NA, GS/ES, and IT leadership to review platform health, align the roadmap, and prioritize the cross-business backlog.
Obtain formal IT review and approval before making changes that affect integration points, API users, or the fundamental security sharing model.
Coordinate with IT Systems and Security to vet and approve AppExchange packages, connected apps, and external developer tools before introduction.
Follow the IT-approved environment strategy and do not build declarative configuration or development changes directly in Production.
Use EEE-approved DevOps tooling for deployments through sandbox, testing, UAT, and production environments.
Coordinate with IT on Salesforce major releases, including compatibility reviews, regression testing, and evaluation of emerging technologies within IT's data security framework.
Partner with IT to automate and audit user access lifecycle processes and enforce MFA and least-privilege permission sets.
Maintain a designated break-glass System Administrator account reserved exclusively for IT.
Align backup, recovery, and data retention schedules with IT Infrastructure policies and global records retention standards.
Design and optimize Flow automations, custom objects, validation rules, and scalable data models for NA and GS/ES processes on a shared Salesforce platform.
Manage core go-to-market and operational features, including account management, pipeline tracking, quoting, contract handoffs, service processes, and related workflows.
Maintain configuration standards, naming conventions, and a technical-debt log; favor declarative solutions and engage IT before custom code, managed packages, or major data model changes.
Maintain a single, transparent intake and backlog for NA and GS/ES requests, prioritized through the governance forum.
Partner with IT to define requirements for, test, and support Salesforce integrations with enterprise systems such as ERP and CPQ.
Oversee data integrity and hygiene across pipelines, funnel tracking, and quote-to-cash processes; use normalization and deduplication tools and coordinate enterprise master data alignment with IT.
Create, manage, and optimize custom reports and operational dashboards for NA and GS/ES pipelines, PM, KAM, executive leadership, and other business needs.
Administer the Salesforce security model, including role hierarchies, sharing rules, permission sets, public groups, and field-level security, in accordance with EEE IT policies and least privilege.
Serve as business project lead for large-scale enhancements, upgrades, and changeovers where Salesforce is a cornerstone system; coordinate with IT and implementation partners.
Ensure Salesforce data is handled in accordance with EEE policies for export control, privacy, and records retention.
Partner with NA and GS/ES leaders across Sales, Service, Operations, Finance, PM, KAM, and Commercial Excellence to translate business problems into technical solutions.
Act as the primary escalation point for Salesforce functional issues, system errors, and user support tickets; route login/SSO, integration, and connected-system issues through EEE's IT ticketing process.
Document system configurations, architectural changes, and administrative processes in a shared repository accessible to IT; mentor junior administrators, analysts, and power users.
Provide Salesforce training, technical writing, resources, and user coaching.
Coordinate with IT and Procurement on Salesforce licensing and renewals, and manage relationships with Salesforce and implementation partners.