Salesforce Administrator

Liaison International

22h•$85,000 - $105,000

About The Position

The Salesforce Administrator administers, maintains, and enhances Liaison’s internal corporate Salesforce organization. Reporting to the Director of IT and Information Security, the role works closely with business stakeholders and internal technology teams to support the platform’s effective use, stability, security, and ongoing improvement. The Administrator translates approved business requirements into practical Salesforce solutions, covering platform configuration, declarative automation, data management, reporting, user support, and release coordination. The role partners with IT, Information Security, developers, and application owners on integrations, access management, platform security, and troubleshooting. It also contributes to documentation, user enablement, and continuous platform improvement while managing competing priorities and delivering reliable solutions for business operations.

Requirements

Bachelor's degree from an accredited college or university, or equivalent relevant professional experience.
At least 4 years of hands-on Salesforce administration experience, including configuration, Flow, data management, reporting, and release management.
Working knowledge of Salesforce security, access controls, monitoring, and audit capabilities.
Experience troubleshooting integrations and collaborating with IT, developers, and vendors.
Excellent verbal and written communication skills, including the ability to document solutions and train users.
Strong analytical and problem-solving skills, including the ability to translate business requirements into practical technical solutions.
Ability to work independently, prioritize competing demands, and build effective stakeholder relationships.
Demonstrated integrity, accountability, and alignment with Liaison’s core values.

Nice To Haves

Salesforce Administrator certification.
Familiarity with Salesforce AI capabilities.
Higher-education experience.

Responsibilities

Administer user licenses, roles, profiles, permission sets, and public groups in coordination with IT.
Configure and maintain custom objects, fields, page layouts, record types, and settings to meet approved business requirements.
Gather and document stakeholder requirements, assess impacts, and coordinate testing and business approval.
Resolve Salesforce support requests, troubleshoot issues, and promote user adoption.
Collaborate with the internal Salesforce governance team to prioritize requests and enhancements for the corporate organization.
Provide user training and maintain training materials, configuration documentation, and operational procedures.
Maintain data quality through validation rules, duplicate management, and controlled data imports, exports, and cleanup.
Create and maintain reports and dashboards to support business needs.
Monitor organization health, manage sandboxes, and coordinate testing and deployment of platform releases, configuration changes, and managed-package updates.
Maintain Salesforce-side integration configurations and troubleshoot synchronization issues with IT, developers, and vendors.
Design, maintain, and troubleshoot Salesforce Flow automations, and coordinate custom-code changes with developers.
Maintain Salesforce security settings and access controls, including permissions and sharing rules; assist with access reviews, monitoring, and audit requirements with IT and Information Security.
Monitor storage, API usage, and license consumption, including Experience Cloud login allocations.
Support Salesforce backup and recovery procedures and maintain operational continuity documentation.
Support AI readiness through data quality improvements, access reviews, and evaluation of approved AI capabilities.
Monitor consumption-based feature usage and costs, report utilization, and identify optimization opportunities within approved budgets.