Salesforce Administrator

Clear Channel Outdoor•San Antonio, TX

3d•Onsite

About The Position

Clear Channel Outdoor is seeking an experienced Salesforce Administrator to join a small, collaborative Salesforce team within a larger Technology organization. This project-heavy, builder role serves as an operational expert and cross-functional partner, identifying and resolving org discrepancies, working with business stakeholders to implement platform capabilities, defining requirements for development teams, and ensuring monthly deployments succeed. The role combines investigation, support-case management, configuration, and team documentation. The administrator monitors org health and data quality, evaluates Salesforce features and releases, translates business requirements into specifications, and collaborates with developers on solutions. The role also manages sandbox environments and deployments, supports user access and security practices, administers Salesforce-native tools and integrations, and creates technical guides, troubleshooting references, training resources, and knowledge-base content.

Requirements

Bachelor’s degree in a relevant field, preferably business administration, information systems, or computer science, or comparable work experience.
3–5 years of hands-on Salesforce Administration experience in a production org.
Demonstrated experience with Sales Cloud in a project-heavy environment.
Experience managing sandbox environments and deploying through change sets and other tooling across a monthly release cycle.
Ability to identify org discrepancies, investigate root causes, and drive resolution independently or with Salesforce Support.
Experience writing user stories and defining requirements for a development team.
Experience creating IT-facing documentation and learning materials.
Ability to take ownership, work independently on most administrative tasks, and involve developers, stakeholders, or Salesforce Support when appropriate.
Ability to stay current with Salesforce releases and proactively communicate relevant changes.
Strong cross-functional collaboration, organization, documentation, time management, and follow-through.
Ability to manage competing priorities across support, project work, and monthly deployments; multitask and remain calm under pressure.
Ability to sit and/or stand at a desk for a minimum of 8 hours a day and perform tasks involving repetitive use of hands.
Ability to see written documents and computer screens and adjust focus.

Nice To Haves

Salesforce Administrator, Platform App Builder, or equivalent certification.
Familiarity with AppExchange app administration.
Exposure to Agentforce, Einstein features, or other AI-powered Salesforce capabilities.
Experience with Einstein Activity Capture and Sales Engagement, including Application-Level OAuth 2.0 setup and email sync troubleshooting.
Background in media, advertising, or field sales industries.
Experience using agile delivery methods, practices, and frameworks such as Scrum, Kanban, or Lean.
Experience integrating Salesforce with other cloud-based applications and data services.

Responsibilities

Identify discrepancies in org configuration, data, automation behavior, and integration output; develop and execute remediation plans.
Monitor org health with tools such as Salesforce Optimizer, Health Check, and OrgCheck, prioritizing findings by risk and business impact.
Investigate unexpected system behavior, create documented Salesforce support cases, and work with Salesforce Support to resolve issues or clarify platform functionality.
Partner with business stakeholders and Salesforce account teams to evaluate, plan, and implement platform features and products.
Translate business requirements into actionable specifications, configure the org, and collaborate with developers to select appropriate solutions.
Review Salesforce releases, assess their impact on the org, and communicate relevant changes to stakeholders and leadership.
Maintain and update AppExchange packages and evaluate new packages for potential value.
Define business and technical process requirements and write user stories and acceptance criteria for developers.
Set up and manage Developer, Partial, and Full sandboxes for UAT and across the SDLC; maintain environment readiness, inventory, and access coordination.
Coordinate monthly deployments using change sets and other deployment tools; document release notes, maintain deployment logs, and conduct post-deployment validation.
Monitor data quality, deduplication, field governance, archive policies, and storage usage.
Execute data loads using Data Loader and other ETL methods; write and run SOQL queries for reporting, troubleshooting, and data extraction.
Investigate and resolve data integrity issues across standard and custom objects.
Advise the business on user accounts, roles, profiles, permission sets, and permission set groups in alignment with least-privilege principles.
Consult on security health, including login policies, session settings, field-level security, and sharing rules; surface risks and recommend best practices.
Monitor and audit org activity, user access, and configuration changes.
Administer Salesforce-native tools including Einstein Activity Capture and Sales Engagement; support third-party integrations and coordinate with internal technology teams.
Create IT-facing process guides, troubleshooting references, and technical feature overviews for the Salesforce team.
Develop learning and training materials for new features and workflows and maintain internal knowledge-base content.
Guide business operations on best practices for building and maintaining reports and dashboards.