Salesforce Administrator

One More Child•Remote - Florida position, FL, US, FL

About The Position

The Salesforce Administrator manages the day-to-day operations, configuration, and user support for One More Child’s Salesforce environment. The role helps ensure the platform runs efficiently through user and license administration, support ticket resolution, configuration, data-quality practices, documentation, and user training. The Administrator also supports sandbox environments and promotes Salesforce adoption across departments. The position requires at least five years of experience working with Salesforce or a comparable CRM. A bachelor’s degree is preferred, or equivalent experience. Salesforce Administrator certification, held or in progress, is preferred. The role also has spiritual qualifications tied to One More Child’s Christian mission and stated faith commitments.

Requirements

At least five years’ experience working with Salesforce or a comparable CRM.
Bachelor’s degree preferred, or equivalent experience.
Proactive approach to platform improvements and user experience.
Experience creating training materials and supporting users.
Strong organizational skills and ability to manage multiple tasks independently.
Solid understanding of Salesforce configuration and core functionality.
Ability to analyze issues, solve day-to-day problems, and determine next steps.
Strong attention to detail and high level of accuracy.
Excellent written and verbal communication skills.
Ability to follow instructions, meet deadlines, and work independently.
Commitment to ongoing skill development and learning.
Commitment to live in a manner not contrary to One More Child’s foundational statement of faith; personal conversion experience with Jesus Christ and scriptural baptism; commitment to ministry through vocation; sincere desire to seek God and His kingdom; personal devotional practices such as Bible study, prayer, and daily meditation; membership in and regular attendance at a local New Testament evangelical church; and engagement in witness activities as a normal part of life.

Nice To Haves

Working toward or holding Salesforce Administrator certification.

Responsibilities

Manage user and license administration, including new user setup, deactivation, roles, profiles, and security permissions.
Manage user support tickets through Asana, troubleshoot issues, and provide timely resolution.
Make Salesforce configuration changes, including workflow rules, Process Builder automation, fields and custom settings, page layouts and record types, dashboards, and reports.
Support data-quality initiatives and adherence to system standards.
Provide reports and build or update dashboards for Salesforce programs.
Assist in gathering and documenting system requirements.
Conduct user training and develop materials for onboarding and ongoing needs.
Provide general support to departments to encourage Salesforce adoption.
Maintain documentation of configuration, processes, and updates.
Maintain and support sandbox environments, including refresh cycles and testing assistance.