Salesforce Administrator

Dealer Tire • Cleveland, OH

1d

About The Position

Dealer Tire is seeking a Salesforce Administrator to translate user stories and requirements into solutions on the Salesforce platform. The role collaborates with team members to design, build, and implement custom functionality; creates business-process automations using Flow; and works with customers and partners to test and deploy solutions from lower environments to Production. The administrator also provides Tier 2 platform support, updates customizations, documents Salesforce implementations, and participates in stakeholder demonstrations.

The position evaluates seasonal Salesforce releases and regression-tests new functionality and critical updates. It integrates data and processes between Salesforce and other business systems, assists business users with reports and data analysis, helps manage user provisioning and security, and responds to platform-health issues while monitoring usage patterns and escalating anomalies. Other duties may be assigned.

The base pay range is $82,000–$92,000. Compensation depends on qualifications, experience, and geographic location; total compensation may also include commission, bonus, or profit sharing. A sign-on bonus may be subject to applicable laws and stated eligibility conditions. Dealer Tire describes its benefits as competitive and comprehensive, including paid time off, medical, dental, and vision coverage, and a 401(k) match of 50% on the dollar up to 7% of the employee contribution.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of experience with the Salesforce platform as a Salesforce Administrator.
• Salesforce Administrator certifications or equivalent Salesforce Admin experience.
• Ability to work independently on assigned projects with minimal supervision.
• Ability to balance best practices with business needs.
• Resilience when deadlines and priorities change.
• Familiarity with separation of concerns, user-acceptance testing, and deploying solutions from sandboxes to staging and production environments.
• Strong interest in the Salesforce platform.
• Empathy for end users.
• Above-average attention to detail.
• Thoughtfulness in design decisions.
• Eagerness to learn new technologies and methodologies.
• Ability to travel as necessary; travel is less than 10%.

Responsibilities

• Translate user stories and requirements into solutions using Salesforce platform functionality.
• Collaborate with team members to design, build, and implement custom functionality.
• Implement business-process automations using Salesforce Flow.
• Work with customers and partners to user-acceptance test solutions and deploy them to Production from lower environments.
• Provide Tier 2 support for Salesforce platform issues.
• Update existing customizations to address new business needs.
• Create and maintain documentation on Dealer Tire’s Salesforce implementation and customizations.
• Participate in and lead demonstrations of functionality for stakeholders.
• Evaluate Salesforce Spring, Summer, and Winter releases and regression-test new functionality and critical updates.
• Integrate data and processes between Salesforce and other business systems using established patterns.
• Assist business users with reports, data import/export, and other analyses.
• Help manage user provisioning, including account settings, permission sets, profiles, roles, and associated security.
• Respond to platform-health issues, help monitor usage patterns against defined service levels, and escalate anomalies.
• Perform other duties as assigned.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) match: 50% on the dollar up to 7% of employee contribution
• Total compensation may include commission, bonus, or profit sharing
• Sign-on bonus may be available, subject to applicable laws and eligibility conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level