Salesforce Administrator

IDEXX • Paris, MA

1d • $90,000 - $105,000 • Hybrid

About The Position

Our IT team is looking for a skilled Salesforce Administrator focused on helping develop their enterprise CRM capabilities. You should enjoy working with a talented team of individuals, with diverse skills and experiences, who strive to excel in delivering software solutions that help enable the organization’s strategic objectives. In this role you will develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users in the organization. You’ll also perform a variety of systems related analytical activities to support application functionality, availability and performance. The technology landscape is in continual evolution, and IDEXX is leading the way with agile responses to practice needs and a holistic approach to systems integration. We develop customer-centric solutions that deliver value for practices, pets and their families, working across the company to leverage the best minds possible for technical innovation. Come join a passionate, collaborative and innovative team that prides itself in delivering quality and timely results that Wow! their business partners.

Requirements

• 3-5+ years related Salesforce Administration experience
• Experience with Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, territory management and reports
• Experience using development/integration/deployment-related and associated tools (Data Loader, Workbench, Force.com, ANT, IDE/VSCode, Git, Jenkins, Bitbucket, SFDX)
• Strong Salesforce product knowledge with experience in Sales Cloud, Service Cloud and Mobile Design
• Demonstrated ability to work in a complex and highly-integrated Salesforce implementation
• Great people skills and Communication skills!
• Excellent customer service and business relationship building skills, problem solving skills, and ability to work independently as well as within teams.
• Overall strong communication skills, both verbal and written, including ability to translate technical subject matter to non-technical audiences.
• Sandbox environment management
• Experience with Agile/Scrum development practices
• Bachelors degree or equivalent combination of education and experience required
• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator

Nice To Haves

• Salesforce Certified Platform Developer I
• Familiarity with writing test classes and basic understanding of Salesforce development landscape including Apex and Lightning Web Components.
• Experience or familiarity with Salesforce Marketing Cloud, Pardot, Salesforce Maps, Tableau CRM and CPQ

Responsibilities

• Analyze, understand and translate business needs into scalable technical solutions with a focus on user experience leveraging Salesforce best practices
• Design, configure, test, debug and document programs based on technical configurations developed by analysts and project teams
• Provide daily system/application administration
• Manage access and security of the systems and applications, and monitor and proactively support system/application capacity planning and stability as required
• Assess technical requirements of requests and scope for projects and communicate results and estimates to business stakeholder, project team, and IT counterparts
• Serve on systems development/upgrade/enhancement project teams as technical liaison between business clients, IT Infrastructure and the development groups
• Develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support
• Follow Internal Audit policies and procedures and provide information as needed
• Participate in on-call rotation

Benefits

• Base annual salary target: $90000 - $105000
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree