Sales Training & Systems Specialist (Cotino®, A Storyliving by Disney® Community)

The Walt Disney Company•Palm Desert, CA

74d•Onsite

About The Position

At Storyliving by Disney®, we create vibrant communities inspired by Disney storytelling, exceptional service, and imagination. As a Sales Training & Systems Specialist, you will support onboarding, training sustainment, systems integration, and operational process education for onsite sales teams. In this role, you will help equip Cast Members with the knowledge, tools, and confidence to deliver outstanding Guest experiences and support strong business performance. You will help drive consistency across the sales organization by supporting training and resources focused on sales processes, product and builder knowledge, systems, and operational standards. This is an opportunity to make a meaningful impact by helping Cast Members succeed, strengthening sales effectiveness, and contributing to experiences that reflect the unique spirit of Disney. If you are energized by continuous improvement, thrive in a collaborative environment, and are inspired by creating experiences that reflect the unique spirit of Disney, this is an opportunity to make a meaningful impact.

Requirements

3+ years of experience in training, facilitation, operations support, hospitality, sales support, or a related field
Strong communication, facilitation, and organizational skills, with the ability to engage diverse audiences and explain information clearly
Strong connection to the Disney brand, with an understanding of Disney’s service excellence, storytelling, and Guest experience standards
Proactive and resourceful, with the ability to work independently, make thoughtful decisions, and keep priorities moving with limited leadership availability
Experience leading projects, initiatives, or process improvements, including coordinating partners, driving timelines, and supporting successful execution.
Ability to manage multiple priorities, adapt to changing business needs, and stay effective in a fast-paced environment
Comfortable learning and supporting business systems, sales technology platforms, process documentation, and operational procedures
Proven ability to build collaborative relationships and partner effectively with leadership, sales, operations, training, and community teams

Nice To Haves

Experience in luxury sales, new home sales, real estate, education, or other Guest-focused environments.
Experience working for Disney or within a Disney-branded environment, with strong understanding of Disney’s service, storytelling, and Guest experience standards
Experience supporting onboarding, training programs, learning sustainment, or operational integration initiatives
Familiarity with Salesforce, CRM platforms, or other business systems, including system adoption, user support, and process alignment
Knowledge of adult learning principles, facilitation techniques, or operational training best practices

Responsibilities

Support onboarding, training sustainment, and ongoing development for new and existing Cast Members
Deliver and reinforce training on sales processes, systems, product knowledge, operational standards, and community offerings
Create and maintain training resources, job aids, process documentation, and operational reference materials
Facilitate role-play, scrimmage, and reinforcement activities to strengthen knowledge retention, confidence, and sales effectiveness
Support adoption of Salesforce and other sales technology platforms, including system navigation, process execution, troubleshooting, and reporting accuracy
Track training completion, identify learning gaps, and communicate development needs or risks to leadership
Maintain accurate training records, process documentation, and operational resources
Coordinate training and communication related to builder products, floor plans, incentives, inventory, launches, and community updates
Maintain accurate product knowledge resources and partner with builders and leadership to support training, communication, and alignment around product launches, inventory updates, and community enhancements.
Partner with Sales Leadership, Operations, Marketing, Training, builders, and Community teams to support alignment, operational readiness, and business priorities
Support sales operations during high-volume periods, community launches, broker events, onsite activations, and major operational surges, including backup support for Event Coordinator and Sales Studio Operations Lead responsibilities
Coordinate training and operational readiness for new initiatives, community activations, and evolving business needs, escalating training, operational, or process-related concerns as needed