Sales Trainer

Travel + Leisure Co.•St. George, UT

About The Position

The Sales Trainer oversees and delivers sales training for new hires and existing representatives, supports sales compliance and specialist presenters, and works with site and regional leaders to improve sales performance. The role supports Club Wyndham and WorldMark by Wyndham Vacation Clubs, including both owner and non-owner sales, and identifies opportunities to improve training, sales processes, and follow-through. The position delivers classroom-based new-hire curriculum using an iPad, facilitates consistent 12-week follow-up training, and ensures required compliance and credit-card courses are completed. It also supports underperforming representatives through the monthly JumpStart program, coaching, and performance improvement efforts. The trainer follows new-hire classes onto the sales floor and provides turnover (T.O.) support, with a stated goal for new hires to reach 100% of budgeted VPG at 90 days. The role ensures continued education and topical training are delivered regularly, keeps sites current on company-approved collateral, and supports technology rollouts by becoming a subject matter expert and training site leaders and representatives. The position requires schedule flexibility and travel.

Requirements

At least one year of successful Club Wyndham and/or WorldMark sales experience.
Strong working knowledge of Club Wyndham and WorldMark by Wyndham.
Proven ability to T.O. tables.
Strong interpersonal, written, and verbal communication skills.
Ability to interface professionally with employees at all levels.
Work schedule flexibility.
Must obtain a real estate or timeshare license in the state of residence, if applicable.

Nice To Haves

Front-line and in-house sales experience.
At least one year of sales management experience (preferred).
Specialist Presenter experience (preferred).
Proficiency in Microsoft Office.

Responsibilities

Partner with the Site VP, Regional Director of Training, Regional Director of Recruiting, site recruiters, HR, and other site trainers.
Identify opportunities to improve the training department, in-house and front-line sales lines, sales processes, and follow-through; help implement positive changes.
Support the Specialist Presenter team with training and compliance.
Deliver the required new-hire training curriculum in a classroom setting using an iPad.
Facilitate consistent classroom-based 12-week follow-up training for new hires.
Conduct Reunite for Results within 45 days of a class's graduation.
Ensure the Sales Compliance online course and credit-card training are completed during new-hire classes.
Select five underperforming sales representatives from the bottom third quartile of the sales line for JumpStart each month, in tandem with the Regional Director of Training for approval.
Work with underperforming representatives each month to improve VPG and closing percentage.
Report month-end JumpStart actions to the Regional Director of Training.
Ensure follow-up coaching, continued education, and topical training are facilitated regularly.
Follow classes onto the sales floor and provide T.O. behind new hires with 90 days or less of tenure; the posting specifies that 50% of T.O. is for representatives with 90 days or less.
Work toward new hires reaching 100% of budgeted VPG at 90 days.
Ensure sites are up to date on recently company-approved collateral.
Support new technology rollouts by becoming a subject matter expert and training site leaders and representatives so the technology is understood, adopted, and used.
Travel as required.