Sales Technology Enablement Manager

McDermott Will & Emery • Chicago, IL

1d

About The Position

The Sales Technology Enablement Manager leads the firm’s sales technology training program, equipping lawyers, legal practice specialists, business development, and marketing professionals to use technology in support of strategic growth. The role focuses on accelerating Salesforce adoption and helping lawyers and client teams use CRM and business intelligence insights to identify opportunities, manage pipelines, and strengthen client engagement. It also ensures participants understand how the tools support the firm’s growth priorities and partners with the Commercial Excellence team to align technology training with sales coaching strategies.

The position designs and delivers role-specific training, new-hire onboarding, and ongoing sessions for different audiences. It works with the Salesforce Administrator, firm leadership, and practice group leaders to gather feedback, identify training needs, improve system usability, and develop relevant training resources. The role also manages Salesforce LMS content and measures training impact through engagement, adoption metrics, and business outcomes.

Requirements

• Bachelor’s degree.
• At least seven years of experience in sales training, business development coaching, or client relationship management.
• Strong knowledge of Salesforce CRM.
• Experience designing and facilitating training programs for professionals with varied levels of business development experience.
• Excellent communication, presentation, and interpersonal skills, including the ability to inspire confidence and motivate behavior change.
• Strong organizational skills and attention to detail, with the ability to manage competing priorities under tight deadlines.
• Ability to learn new concepts and skills quickly.

Responsibilities

• Design and deliver engaging, role-specific technology training programs, onboarding sessions, and one-on-one training to improve business development capabilities and technology adoption.
• Demonstrate how Salesforce CRM data and tools support client development, cross-practice collaboration, and client relationship expansion.
• Partner with the Salesforce Administrator to share user feedback, recommend enhancements, and align training initiatives with system updates and new functionality.
• Support the development and design of improved user interfaces and dashboards that help lawyers identify their next best action.
• Collaborate with the Commercial Excellence team to integrate technology-enabled sales coaching into lawyer and staff training programs and align it with firmwide business development strategy.
• Engage with firm leadership and practice group leaders to identify training needs, skill gaps, and opportunities to improve business development effectiveness.
• Build user-friendly training materials, including guides, tutorials, and videos, tailored to different audiences.
• Manage the firm’s Salesforce LMS pages, including strategy, content development, and ongoing updates to videos, guides, and resources.
• Advise Salesforce users on embedding CRM, business intelligence, and other business development practices into their daily work.
• Track engagement, adoption metrics, and business outcomes to measure and continuously improve training programs.

Benefits

• Comprehensive benefits package for full-time positions.
• Discretionary bonus eligibility for full-time positions.
• Opportunity to earn performance-based bonuses.
• Wellness benefits supporting physical, emotional, mental, and financial health, with an emphasis on work-life balance.
• Competitive total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager