Sales Team Manager - Crabtree Mall

Belk•Raleigh, NC

About The Position

The Sales Team Manager drives store sales and profitability by leading sales associates to provide excellent customer service and meet sales and key metric goals. The role develops associates in effective selling techniques, successful store-event execution, and maintaining an attractive store environment. Working collaboratively with other store leaders, the manager helps optimize team performance and create memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position with monthly bonus eligibility. The manager sets clear priorities and expectations, develops and coaches associates, and supports team engagement, retention, recruiting, and onboarding. The role also coordinates promotional and grassroots events, partners with HR on business-aligned scheduling, and works with store operations teams on floor sets, product placement, pricing, recovery, replenishment, and other operational activities. The manager oversees shortage control and inventory accuracy and ensures compliance with asset protection, product protection, safety, and security standards.

Requirements

At least 3 years of retail leadership experience.
Dedication to customer experience excellence.
Ability to apply analytics, experience, and judgment to make timely and effective business, people, and profitability decisions.
Ability and commitment to continuously learn and perform the role effectively.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and be accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Motivate the team to deliver positive customer experiences and drive sales through genuine relationships, personalized service, product recommendations, and a visually appealing sales floor.
Develop and implement strategies for promotional and grassroots events, customer outreach, clienteling, and omnichannel initiatives.
Collaborate with store operations teams on floor sets, product placement, pricing, recovery, replenishment, and other operational activities.
Participate in weekly leadership workload-planning meetings to prepare and schedule company-directed and grassroots event activities.
Partner with store HR to align associate schedules with business needs and traffic plans.
Build team knowledge and lead ongoing training to prepare associates to deliver service, selling, and operational excellence.
Set and communicate clear team priorities and expectations.
Review associate performance, conduct coaching conversations, and teach and develop associates to improve individual and store results.
Support team retention and engagement by recognizing contributions, celebrating achievements, and promoting upcoming activities.
Foster a positive store culture in which team members understand their role in store goals and feel valued.
Support timely recruitment and hiring through recruiting and interviewing, and facilitate career-development conversations to build a ready-now talent bench.
Oversee the associate onboarding experience and ensure structured onboarding is completed.
Manage shortage control and inventory accuracy, and ensure compliance with asset protection, product protection, safety, and security standards.
Regularly move throughout store areas and remain accessible to customers.