Sales Team Manager - Crabtree Mall

Belk•Raleigh, NC

About The Position

The Sales Team Manager drives store sales and profitability by leading sales associates to deliver excellent customer service and achieve sales and key metric goals. The role develops associates in effective selling techniques, successful store event execution, and maintaining an attractive store environment. Working collaboratively with other store leaders, the manager helps optimize team performance and create memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position with monthly bonus eligibility. The manager leads team performance, selling, customer outreach, events, and omnichannel initiatives while coordinating with store operations and HR to support business needs. The role includes coaching and developing associates, supporting recruitment and onboarding, fostering engagement and retention, and ensuring compliance with inventory accuracy, asset protection, safety, and security standards.

Requirements

At least 3 years of retail leadership experience and a dedication to customer experience excellence.
Ability to apply analytics, experience, and judgment to make timely and effective business, people, and profitability decisions.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Motivate the team to deliver positive customer experiences and drive sales through relationship-building, personalized service, product recommendations, and maintaining a visually appealing sales floor.
Develop and implement strategies for promotional and grassroots events, customer outreach, clienteling, and omnichannel initiatives.
Collaborate with store operations teams on floor sets, product placement, pricing, recovery, replenishment, and other operational activities.
Participate in weekly leadership workload planning meetings and ensure company-directed and grassroots event activities are prepared, planned, and scheduled.
Partner with store HR to align associate schedules with business needs and traffic plans.
Build team knowledge and lead continuous training initiatives for service, selling, and operational excellence.
Set and communicate team priorities and expectations; review associate performance, conduct coaching conversations, and teach and develop associates.
Promote retention and engagement by recognizing contributions, celebrating achievements, communicating upcoming activities, and fostering a positive store culture.
Support timely recruitment and interviewing, facilitate career development conversations, and build a ready-now bench of store talent.
Oversee associate onboarding and ensure structured onboarding is completed.
Manage shortage control and inventory accuracy, and ensure compliance with asset protection, product protection, safety, and security standards.