Sales Manager, Crabtree Valley Mall

KnitWell Group • Raleigh, NC

1d • Onsite

About The Position

The Sales Manager is part of the store leadership team and partners with the Store Manager to bring the Ann Taylor brand experience to life, drive sales, and deliver an omnichannel customer experience. The role cultivates genuine customer connections and associate engagement while fostering a strong, inclusive store culture. The Sales Manager educates, coaches, and mentors associates to model brand behaviors and build authentic customer relationships, helping develop a high-performing team and deliver operational excellence.

Requirements

• Excellent customer service and interpersonal skills.
• Strong people management skills and ability to develop talent.
• Technology proficiency and ability to operate a point-of-sale system.
• Strong business acumen and ability to create action plans to drive results.
• Ability to bring a hospitality mindset when connecting with customers.

Nice To Haves

• One year of retail management experience.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Build genuine customer relationships by ensuring high associate engagement and customer service levels.
• Model brand behaviors and cultivate a customer-centric culture.
• Onboard new hires and develop an effective team of associates.
• Create an inclusive store environment where associates feel welcome and engaged.
• Provide in-the-moment feedback and coaching to help associates succeed in customer interactions.
• Uphold the highest brand visual standards for merchandise on the sales floor.
• Lead activities that drive the store's financial and operational performance.
• Balance selling responsibilities with overall store operations.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off and holidays.
• Opportunities for monthly bonuses.
• Merchandise discounts and eligibility for discounts at sister brands.
• Professional development and opportunities for advancement across the company's brands.
• Community impact through philanthropic partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed