Department Supervisor - Crabtree Valley Mall

H&M•Raleigh, NC

About The Position

The Department Supervisor supports store sales and profit goals by executing plans that deliver the best customer experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains visual and commercial standards, identifies department opportunities with the Department Manager, and helps the team promote products, the Customer Loyalty App, and in-store sustainability initiatives. The role also supports fashion and product knowledge, team communication and development, stock and garment routines, store presentation, omnichannel services, and daily store opening and closing. The successful candidate is an emerging leader who enjoys taking responsibility and is ambitious, supportive, and an effective communicator. They are analytical, comfortable working with numbers and statistics, achievement-oriented, and motivated by performance and competition while remaining customer-centric.

Requirements

Emerging leadership ability and willingness to take responsibility.
Ambitious and an effective communicator.
Supportive and able to collaborate with colleagues.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support store sales and profit goals by executing plans for an excellent department and store customer experience.
Represent H&M positively during customer interactions and support the total omnichannel customer experience.
Maintain visual and commercial curation according to global guidelines; identify department strengths and opportunities and work with the Department Manager on actions.
Ensure customer service across the store and enable the team to promote and sell products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure fitting-room, checkout, transaction, return, exchange, people, and operational administrative routines are handled correctly.
Stay current on fashion, trends, styles, brands, products, competitors, and relevant influencers, and ensure the team shares product and fashion knowledge with customers.
Share knowledge with the store team; collaborate with Visual Merchandisers; give and receive feedback; and communicate with colleagues through regular meetings.
Ensure store procedures, routines, and legal requirements are followed in all areas.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion presentation, visual and commercial product presentation, and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery, garment presentation, and fitting-room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and strategies to support consistent price perception.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid time off, including a community day to serve the local community.
Development opportunities around the globe.
Colleague Resource Groups and networking opportunities.