Department Supervisor- Spokane Valley Mall
About The Position
The Department Supervisor supports store sales and profit goals by executing plans that deliver the best customer experience in the department and across the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The supervisor supports the total omni-channel customer experience, maintains visual and commercial standards, develops the team’s customer-service and product knowledge, and helps identify and act on commercial opportunities. The role also oversees retail operations, stock and garment presentation, in-store omni services and technology, administrative routines, and daily store opening and closing.
Requirements
- Be an emerging leader who enjoys taking responsibility.
- Be ambitious, an effective communicator, and supportive.
- Be an analytical solution finder who can work with numbers and manage statistics.
- Be achievement-oriented and motivated by performance and competition.
- Be customer-centric.
Responsibilities
- Support the total omni-channel customer experience and ensure visual and commercial curation follows global guidelines.
- Represent H&M positively during customer interactions.
- Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
- Ensure customer service is provided throughout the store and support the team in promoting and selling products.
- Follow up on the team’s promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Ensure fitting-room and checkout routines, including transactions, returns, and exchanges, are carried out correctly.
- Ensure administrative routines for people and operations are handled correctly.
- Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers.
- Ensure the team provides product and fashion knowledge and relevant information during customer interactions.
- Share knowledge and skills with the store team and collaborate with the in-store Visual Merchandiser team.
- Give and receive colleague feedback and communicate regularly with store colleagues to inform, motivate, and inspire them.
- Ensure store procedures, routines, and legal requirements are followed.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Ensure high-quality visual and commercial product presentation and good garment care.
- Secure good stock levels and provide allocation input to the Area team.
- Ensure the garment cycle, from delivery to presentation, and fitting-room routines follow internal standards and use the provided tools and technology.
- Maintain best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Maintain balanced and consistent price-sign presentation in accordance with global and local guidelines and market or regional requirements.
- Maintain back-of-house areas and colleague information, including health and safety information and tidiness.
- Open and close the store daily.
Benefits
- Staff discount across H&M Group brands.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Global development opportunities.
- Colleague Resource Groups and networking opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
