Department Supervisor- Brea Mall

H&M Group•Brea, CA

20h•$22 - $25•Onsite

About The Position

The Department Supervisor supports store sales and profit goals by executing plans that deliver the best customer experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures while meeting the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation according to global guidelines, and identifies commercial opportunities with the Department Manager. They help the team provide customer service, promote products and loyalty and sustainability initiatives, and follow fitting-room, checkout, transaction, return, exchange, and administrative routines. The role also develops and communicates with the store team, coordinates with the Visual Merchandiser team, and ensures operational standards across the sales floor and back of house. Responsibilities include maintaining stock and garment presentation, following in-store omnichannel services and technology procedures, maintaining price signage and colleague information areas, and opening and closing the store.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious, supportive, and an effective communicator.
Be an analytical solution finder capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Support the store's sales and profit goals by delivering a strong customer experience in the department and across the store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively during customer interactions.
Assess department strengths, identify commercial opportunities, and work with the Department Manager to act on them.
Ensure customer service throughout the store and support the team in promoting and selling products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are completed correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information to customers.
Share knowledge and skills with the Store team and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback, and communicate regularly with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor and back-of-house areas, including stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure garment-cycle, fitting-room, and delivery-to-presentation routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signage across the store according to global and local guidelines and market or regional requirements.
Maintain back-of-house colleague areas, including key information, health and safety information, and tidiness.
Open and close the store daily.