Department Supervisor - Crabtree Valley Mall

H&M Group • Raleigh, NC

2d • $19 - $22

About The Position

As a Department Supervisor, you support store sales and profit goals by executing a plan to deliver the best customer experience in your department and across the store. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations.

The role combines customer service and sales, fashion and trend awareness, team development, and retail operations. You help ensure strong product presentation, effective stock and garment routines, reliable in-store and omni services, and a clean and safe sales floor and back of house. You also oversee daily store opening and closing and ensure administrative and operational routines are completed correctly.

The successful candidate is an emerging leader who enjoys responsibility and is ambitious, supportive, achievement-oriented, and customer-centric. The role calls for effective communication, analytical problem-solving, and comfort working with numbers and statistics.

Requirements

• Effective communication skills.
• Ability to work with numbers and manage statistics.
• Ability to take responsibility and support others.
• Analytical problem-solving ability.
• Ambitious, achievement-oriented, and motivated by performance and competition.
• Customer-centric approach.

Responsibilities

• Support store sales and profit goals and deliver a strong omni customer experience.
• Represent H&M positively in customer interactions and ensure customer service is provided throughout the store.
• Identify department strengths and commercial opportunities, and work with the Department Manager to address them.
• Ensure the team actively promotes products, the Hello Member customer loyalty app, and in-store sustainability initiatives.
• Oversee fitting room and checkout routines, including transactions, returns, and exchanges.
• Ensure people and operational administrative routines are completed correctly.
• Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
• Ensure the team shares product and fashion knowledge and relevant information with customers.
• Retain and share knowledge and skills with the store team; collaborate and plan with the in-store Visual Merchandiser team.
• Give and receive feedback, and communicate regularly with store colleagues to inform, motivate, and inspire them.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Ensure high-quality visual and commercial product presentation and garment care.
• Maintain good stock levels and provide allocation input to the Area team.
• Ensure the garment cycle, from delivery through presentation, and fitting-room routines follow internal standards, using available tools and technology.
• Maintain in-store omni and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs according to global and local guidelines and strategies.
• Keep back-of-house colleague areas updated, safe, and tidy.
• Open and close the store daily.

Benefits

• Health insurance, including medical, pharmacy, vision, and dental coverage.
• Wellness and family support programs.
• Company-match retirement plan and 401(k).
• Paid leave programs, including vacation, wellness, holiday, and parental pay.
• Paid time off, including a community day.
• Employee assistance program.
• Employee discount across H&M Group brands.
• H&M Incentive Program (HIP).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Colleague Resource Groups and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed