Sales Team Lead (Interim)

Hilton Grand Vacations•Anaheim, CA

8d•Onsite

About The Position

The Sales Team Lead promotes vacation package sales to eligible on-site guests, generating revenue while representing Hilton Grand Vacations and responding to guest requests in a timely manner. The role supports resort guests and visitors by providing location-related service and directing them to appropriate resort services. The position pursues eligible guests to preview HGV through mini-vacation package purchases, confirms that guests meet location-specific eligibility criteria, and completes sale paperwork accurately. It also helps team members close package transactions, provides guest incentives in accordance with local policies, and ensures that each family receives only one welcome gift. The Sales Team Lead trains new hires, communicates location feedback to the Area Manager every two weeks, tracks new Honors Members and/or Players Club signups, reviews Trip Advisor comments, and liaises with Hilton Resort and HGV. The role monitors monthly location targets and production reports, alerts management to challenges or collateral shortages, and helps ensure targets are met or exceeded.

Requirements

At least 1 year of hospitality and/or client service experience.
At least 1 year of retail or direct selling experience.
Proficiency in Microsoft Office.
High school diploma or GED.
Ability to work a flexible schedule that includes evenings, weekends, and holidays.
Outstanding verbal communication skills.
Dedication to providing best-in-class customer service.
Confidence building value and setting and achieving sales goals.
Strong problem-solving and influence skills.

Nice To Haves

At least 1 year of in-house marketing experience in the vacation ownership industry.
BA/BS/Bachelor’s Degree.

Responsibilities

Promote and sell vacation packages to eligible on-site guests to generate revenue.
Respond to guest requests in a timely manner and represent Hilton Grand Vacations.
Proactively pursue eligible guests to preview HGV through direct purchase of mini-vacation packages.
Ensure guests meet the minimum eligibility requirements for package offers at the specific location.
Complete required paperwork accurately and completely for each package sale.
Assist team members in closing package transactions.
Provide information and incentives to resort guests according to local policies.
Provide location-related guest service and direct guests to the appropriate resort services.
Train new hires onsite and assist management with new-hire training.
Send bi-weekly email communications to the Area Manager with feedback for the business partner.
Track and provide commentary on new Honors Members and/or Players Club signups at the location.
Review Trip Advisor comments and contribute feedback.
Act as a liaison with Hilton Resort and HGV.
Ensure monthly location targets are met or exceeded.
Notify the manager of collateral shortages.
Review production reports and inform the manager of challenges.
Ensure only one welcome gift is given per family.