Sales Team Lead (Interim)

Hilton Grand Vacations•San Diego, CA

8d•Onsite

About The Position

The Sales Team Lead is directly responsible for promoting and selling vacation packages to eligible on-site guests to generate revenue, while responding promptly to guest requests and representing Hilton Grand Vacations. The role proactively pursues eligible guests to preview HGV through mini-vacation package purchases and ensures guests meet location-specific eligibility requirements. It also provides resort guests and visitors with location-related service, including directing them to appropriate resort services for resort information. The position supports team and location performance by training new hires, helping team members close package transactions, monitoring monthly targets and production reports, and communicating feedback and challenges to management. It tracks new Honors Members and/or Players Club signups, reviews Trip Advisor comments, liaises with Hilton Resort and HGV, ensures package-sale paperwork is complete and accurate, and follows local policies for guest information and incentives. The role also monitors collateral shortages and ensures only one welcome gift is given per family. The posting describes a competitive earnings package with income potential of $80,000 and above, and health benefits starting on the first day for new hires. The role requires a flexible schedule that includes evenings, weekends, and holidays.

Requirements

At least 1 year of hospitality and/or client service experience.
At least 1 year of retail or direct selling experience.
Proficiency in Microsoft Office.
High school diploma or GED.
Ability to work a flexible schedule that includes evenings, weekends, and holidays.
Outstanding verbal communication skills.
Dedication to providing best-in-class customer service.
Confidence in building value and setting and achieving sales goals.
Strong problem-solving and influence skills.

Nice To Haves

At least 1 year of in-house marketing experience in the vacation ownership industry.
BA/BS or bachelor's degree.

Responsibilities

Promote and sell vacation packages to eligible on-site guests to generate revenue.
Respond to guest requests in a timely manner and represent Hilton Grand Vacations.
Proactively train new hires onsite and assist management with new-hire training.
Send bi-weekly email communications to the Area Manager with feedback for the business partner.
Track and provide commentary on new Honors Members and/or Players Club signups at the location.
Review Trip Advisor comments and contribute feedback.
Act as a liaison with Hilton Resort and HGV.
Ensure monthly location targets are met or exceeded.
Assist in closing package transactions for team members.
Provide resort guests with information and incentives according to local policies.
Proactively pursue eligible on-site guests to preview HGV through direct purchase of mini-vacation packages.
Ensure guests meet minimum eligibility requirements for package offers at the specific location.
Complete required paperwork accurately and completely for each package sale.
Provide location-related guest service to resort guests and visitors, including directing them to appropriate resort services for specific resort information.
Notify the manager of collateral shortages.
Review production reports and inform the manager of challenges.
Give only one welcome gift per family.