interim support lead

Five Below•Voorhees Township, NJ

7d•Onsite

About The Position

The Interim Support Lead helps oversee store associates and daily operations at Five Below, ensuring excellent customer service and efficient store execution. The role trains and supports associates, assists with merchandising and stock handling, drives sales, controls expenses, and performs store maintenance. The Interim Support Lead may act as Manager on Duty and occasionally oversee store opening or closing. The job description is not all-inclusive; the Store Manager may assign additional responsibilities based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Ability to move merchandise weighing up to 25 pounds and place or retrieve merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders.
Ability to frequently kneel, bend, twist, and stoop.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to move across the sales floor and to and from the stock room to assist customers and handle merchandise.
Ability to identify and understand email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide personal, customer-focused service.
Train crew members on the B.E.S.T. customer service experience and support fast, friendly checkout.
Help oversee daily activities of store associates and ensure effective performance and excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.