Interim Support Lead Part Time

Five Below • Oak Brook, IL

1d • Onsite

About The Position

The Interim Support Lead helps oversee daily store activities and supports the store leadership team in delivering customer service, maintaining merchandising standards, and driving sales. The role trains and supports associates, assists with receiving and organizing stock, and may act as Manager on Duty, taking responsibility for store operations and staff as needed. It may also involve opening or closing the store and completing routine maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs.

This is a part-time, hourly position starting at $15.90. The work requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required. The role involves frequent customer and coworker communication, use of store devices and equipment, movement and placement of merchandise, ladder use, and remaining upright for much of the workday.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Ability to frequently climb ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and support fast, friendly checkout.
• Help oversee daily activities of store associates and ensure effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
• Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED