Interim Seasonal Support Lead

Five Below • Peoria, AZ

3d

About The Position

The Interim Seasonal Support Lead supports store operations and customer service at Five Below. The role helps oversee store associates, trains and supports them in delivering the B.E.S.T. customer service experience, and helps ensure customers receive fast, friendly service. The Support Lead assists with receiving and organizing stock, merchandising, sales growth, expense control, and routine store maintenance. When needed, the role serves as Manager on Duty and may manage store opening or closing procedures. Additional responsibilities may be assigned by the Store Manager according to store needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move between the sales floor and stock room.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee associates' daily activities and support effective performance and customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Carry out additional responsibilities assigned by the Store Manager based on store needs.

Benefits

• The job posting directs candidates to Five Below's benefits site for information about health coverage and financial and personal wellness support; specific benefit offerings are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED