Sales Team Lead (Interim)

Hilton Grand Vacations•Anaheim, CA

9d•Onsite

About The Position

This position is directly responsible for promoting and selling vacation packages to eligible on-site guests to generate revenue. The Sales Team Lead responds to guest requests in a timely manner and represents Hilton Grand Vacations. The role supports sales performance and guest service at the location, including training new hires, communicating feedback to the Area Manager, tracking signups, and coordinating with Hilton Resort and HGV. The role also assists management with training and helps team members close package transactions.

Requirements

At least 1 year of hospitality and/or client service experience.
At least 1 year of retail or direct selling experience.
Proficiency in Microsoft Office.
High school diploma or GED.
Ability to work a flexible schedule that includes evenings, weekends, and holidays.
Outstanding verbal communication skills.
Dedication to providing best-in-class customer service.
Confidence in building value and setting and achieving sales goals.
Strong problem-solving and influence skills.

Nice To Haves

At least 1 year of in-house marketing experience in the vacation ownership industry.
BA/BS/Bachelor’s degree.

Responsibilities

Proactively train new hires onsite and assist the department.
Provide bi-weekly email communication to the Area Manager to communicate feedback to the business partner.
Track and provide commentary on new Honors Members and/or Players Club signups at the location.
Supervise Trip Advisor comments and contribute feedback.
Act as a liaison with Hilton Resort and HGV.
Ensure monthly location targets are met or exceeded.
Assist in closing a package transaction for a team member.
Provide information and incentives to resort guests according to local policies.
Proactively pursue eligible on-site guests to preview HGV through direct purchase of mini-vacation packages.
Ensure guests meet minimum eligibility requirements for package offers at the location.
Complete required paperwork accurately and completely for each package sale.
Provide location-related guest service to resort guests and visitors, including directing guests to the appropriate resort services for specific information.
Notify the manager of shortages in collateral.
Review production reports and inform the manager of challenges.
Assist management with training new hires at the location.
Give only one welcome gift per family.