Sales Team Lead
About The Position
The Sales Team Lead promotes and sells vacation packages to eligible on-site guests, generating revenue while representing Hilton Grand Vacations. The role responds promptly to guest requests, provides location-related guest service, and helps resort guests and visitors find the appropriate resort services. The position supports sales performance and location operations by pursuing eligible guests, confirming that guests meet package-offer requirements, completing accurate sales paperwork, helping team members close transactions, and working to meet or exceed monthly targets. It also supports onboarding and training, communicates location feedback to the Area Manager, tracks membership signups and guest feedback, liaises with Hilton Resort and HGV, reviews production reports, and monitors collateral supplies.
Requirements
- At least 1 year of hospitality and/or client service experience.
- At least 1 year of retail or direct selling experience.
- Proficiency in Microsoft Office.
- High school diploma or GED.
- Ability to work a flexible schedule that includes evenings, weekends, and holidays.
- Outstanding verbal communication skills.
- Dedication to providing best-in-class customer service.
- Confidence building value and setting and achieving sales goals.
- Strong problem-solving and influence skills.
Nice To Haves
- At least 1 year of in-house marketing experience in the Vacation Ownership Industry.
- BA/BS or bachelor's degree.
Responsibilities
- Proactively train new hires onsite and assist management with new-hire training.
- Send bi-weekly email communications to the Area Manager with feedback for the business partner.
- Track and provide commentary on new Honors Members and/or Players Club signups at the location.
- Monitor TripAdvisor comments and contribute feedback.
- Act as a liaison with Hilton Resort and HGV.
- Ensure monthly location targets are met or exceeded.
- Assist team members in closing package transactions.
- Provide guests with information and incentives in accordance with local policies.
- Proactively pursue eligible on-site guests to preview HGV by purchasing mini-vacation packages.
- Ensure guests meet the minimum eligibility requirements for location-specific package offers.
- Complete required paperwork accurately and completely for each package sale.
- Provide location-related guest service, including directing guests to appropriate resort services for specific resort information.
- Notify the manager of collateral shortages.
- Review production reports and inform the manager of challenges.
- Give only one welcome gift per family.
Benefits
- Competitive earnings package with income potential of $80K and above.
- Health benefits start on Day 1 for new hires.
- Medical, dental, and vision insurance for full-time Team Members.
- 401(k) plan.
- Paid Time Off (PTO) program.
- Travel benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
