Sales Team Lead (FT) - North Myrtle Beach

Palmetto Moon•Myrtle Beach, SC

18h•Onsite

About The Position

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides day-to-day leadership, guidance, and operational support to the team. In addition to any assigned department responsibilities, Sales Team Leads are accountable for shared responsibilities focused on daily job functions and sales results. The position supports sales performance and customer service, leads and coaches team members, maintains product knowledge and visual merchandising standards, and helps ensure compliance with company policies and applicable laws. It may include scheduled Manager on Duty shifts and opening and closing procedures.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills and the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication skills and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reporting and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift and carry materials up to 50 lbs., with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Encourage participation in sales-driving activities, including customer engagement, sales contests, and product-knowledge learning.
Engage customers, provide product knowledge, answer inquiries, and resolve issues; handle complaints professionally and promptly.
Train and coach team members to deliver expected customer service and improve sales performance.
Support accountability for team performance expectations, particularly during Manager on Duty shifts.
Motivate the team to achieve sales targets, provide excellent customer service, and carry out company initiatives.
Adjust team priorities to meet goals and company or store initiatives; provide on-the-spot coaching and communicate employee concerns to appropriate leadership.
Stay current on key sales drivers and product information, and use available resources to train and lead the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise displays meet visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities and adapt department assignments as business needs or development opportunities require.
Uphold company policies and address behavior appropriately for the role.
Promote workplace safety, maintain knowledge of emergency procedures, respond to and report customer or employee accidents, and follow company policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, verifying nightly deposits, securing the building outside working hours, preparing team tasks and communication, zoning, and nightly store recovery.
Drive compliance with local, state, and federal laws, including minor compliance, OSHA safety standards, and timekeeping requirements.