Assistant Sales Manager - Myrtle Beach

Palmetto Moon•Myrtle Beach, SC

3d•Onsite

About The Position

The Assistant Sales Manager supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role also executes Shared Responsibilities outside the assigned department, focused on day-to-day job functions and sales results. This is a non-exempt, hourly position.

Requirements

At least 2 years of previous leadership experience; retail experience is preferred.
Motivation and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities to keep the team focused on business needs.
Strong verbal communication skills and the ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reports and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

Previous leadership experience in a retail setting.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in and encourage sales-driving activities, including customer engagement, sales contests, and product knowledge learning.
Monitor store labor daily and weekly, adjusting as needed to meet plans or business needs.
Stay informed about store Key Performance Indicators and understand their daily and weekly business impact.
Engage with customers, provide product knowledge, answer inquiries, and resolve issues.
Train and coach the team to provide expected customer service and support sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Follow up appropriately and promptly on customer concerns and inquiries.
Help hold the team accountable for performance expectations, particularly during Manager on Duty shifts.
Motivate and inspire the team to meet sales targets, provide excellent customer service, and carry out company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Participate in store staffing by recruiting and interviewing.
Conduct orientation and training for new team members as needed.
Use company resources and expectations when managing performance, coaching associates, and addressing performance through the formalized process.
Participate in the year-end employee review process when needed.
Stay current on key sales drivers and product information, and use available resources for personal learning and team training.
Train team members on merchandise features and selling techniques.
Ensure merchandise displays follow visual merchandising standards and company guidelines.
Execute Shared Responsibilities alongside the assigned department responsibilities and flex between departments as dictated by business needs or personal development.
Promote workplace safety, including safe work practices, knowledge of emergency procedures, prompt response to and reporting of customer or employee accidents, and compliance with company policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, verifying nightly deposits, securing the building after hours, preparing team tasks and communications, zoning as needed, and ensuring the store is recovered nightly.
Drive compliance with local, state, and federal laws, including minor compliance, OSHA safety standards, and timekeeping requirements.