Part Time Sales Team Lead - Rivercenter Mall, San Antonio, TX

Charms, Rings & More•San Antonio, TX

3d•Onsite

About The Position

The Sales Team Lead assists Store Management with in-store supervision and personnel direction, provides leadership to associates, and delivers a high level of customer service. The role is part of the Retail Store Leadership Team at the Rivercenter Mall location in San Antonio, Texas. The Sales Team Lead supports sales and guest service, associate training, store operations, inventory management, product care services, visual merchandising, scheduling, and store security. The position also assumes leadership responsibilities when other leadership team members are absent and collaborates with internal and external stakeholders.

Requirements

High school degree or equivalent.
A minimum of one year of retail or customer service experience is preferred, or equivalent education or experience.
Pass a background check and an alcohol, controlled-substance, and illegal-drug screen that meets company standards before beginning.
Demonstrate strong written and verbal communication skills, attention to detail, and organizational skills.
Ability to multitask in a fast-paced environment.
Ability to operate service equipment and small tools used for in-store product care services.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet guests and assist them with selecting and purchasing merchandise.
Resolve guest issues effectively and keep the supervisor informed of product, guest, or personnel issues.
Monitor and approve guest returns in accordance with retail policies.
Monitor associate guest-service levels and provide feedback as needed.
Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and place orders for other items through applicable purchasing channels.
Lead store opening and closing duties.
Provide leadership and training to associates, emphasizing guest service and sales; coordinate regular and seasonal training and delegate assignments.
Assist with annual inventory, cycle counting, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; notify appropriate retail and corporate personnel of inventory issues.
Participate in and assist with regularly scheduled store meetings.
Implement plans for participation in company special events and promotions, and develop and conduct team-building activities.
Monitor retail product trends and changes and communicate them to the District Manager.
Operate service equipment and small tools, including polish motors, handheld polishers, PUK weld equipment, pin finisher units, and ultrasonic units, and train staff to use them.
Ensure product care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guide parameters.
Assist Store Management in maintaining company standards for overall store presentation.
Process employee purchases when the Store Manager or Assistant Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules in the absence of the Store Manager or Assistant Manager; approve schedules as needed to meet operational, budgetary, and customer-service requirements.
Assume the lead role in the absence of other leadership team members.
Build and maintain effective relationships with internal and external stakeholders and collaborate with departmental and cross-functional teams.
Assist in other areas as assigned by the supervisor.