About The Position

The Specialty Sales Team Leader leads specialty sales teams across areas such as Apparel and Accessories, Home, Baby, Core Beauty, and Electronics. The role blends strong operations, guest experience, and visual merchandising to make products available and easy to shop. The leader develops team members, plans and executes workload, supports sales goals, and builds a guest-first culture. The position is full-time, though weekly hours are not guaranteed to reach 40 and may fluctuate according to business needs. The role requires a variable schedule, including nights, weekends, holidays, closing shifts, and peak shopping times.

Requirements

  • High school diploma or equivalent.
  • Must be at least 18 years old.
  • Ability to lead others and hold them accountable.
  • Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
  • Ability to work independently and as part of a team.
  • Ability to manage workload and prioritize tasks independently.
  • Welcoming and helpful attitude toward guests and team members.
  • Effective communication skills.
  • Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
  • Ability to access all areas of the building to respond to guest or team member issues.
  • Ability to interpret instructions, reports, and information.
  • Ability to accurately handle cash register operations as needed.
  • Ability to climb ladders as needed.
  • Ability to scan, handle, and move merchandise safely and efficiently, including frequent lifting or moving of up to 15 pounds and occasional lifting or moving of up to 44 pounds without additional assistance.
  • Flexible availability for nights, weekends, holidays, and other shifts; reliable and prompt attendance.
  • Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive-Up and carryout.
  • Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

  • Previous retail experience is preferred but not required.

Responsibilities

  • Deliver guest experience commitments and ensure team members understand, train for, and consistently deliver those commitments and operating standards.
  • Observe team performance, provide feedback, recognize strong guest experiences, and hold team members accountable.
  • Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and guest experience.
  • Model, train, and coach the team in guest service, inclusivity, ethical conduct, safety, compliance, and operational best practices.
  • Plan and execute daily and weekly workload, merchandising sets, planograms, sales plans, events, and promotions to meet business priorities and sales goals.
  • Develop, coach, and lead consultants with guidance from the direct leader; assign tasks based on workload and guest traffic.
  • Encourage team members to use department tools such as fitting rooms, testers, and displays to provide personalized recommendations.
  • Partner with third-party vendors, as directed, to maintain brand standards, merchandising, and product availability.
  • Support changes to merchandise sets and visual presentations; keep products organized, signed correctly, and merchandised to support seasonal trends.
  • Support backroom organization, layout, replenishment, and sales-floor availability.
  • Participate in hiring and onboarding.
  • Ensure fitting rooms are welcoming, clean, and safe when applicable to assigned areas.
  • Support the direct leader in setting goals and expectations and holding team members accountable.
  • Lead safety practices, identify and correct hazards, assist with incident response, and report or investigate injuries promptly and accurately.
  • Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
  • Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
  • Address store emergency and compliance needs.
  • Support backup cashiering, order pickup, and Drive-up duties while maintaining applicable compliance requirements, including adult beverage laws.
  • Perform other duties based on business needs.

Benefits

  • Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Other financial, education, and well-being benefits may be available to eligible team members.
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