Service & Engagement Team Leader, San Antonio TX

Target • San Antonio, TX

2d • $22 - $37 • Onsite

About The Position

The Service & Engagement Team Leader leads front-of-store guest service operations and a team of Guest Advocates, Service Advocates, and Front of Store Attendants. The role focuses on delivering a welcoming, efficient, and high-quality guest experience across checklanes, guest services, gift registry, pickup, and Drive Up. The leader develops team members, supports Target loyalty programs, plans daily and weekly workload, monitors business and guest outcomes, and helps achieve sales and service goals. The position also supports store safety, security, compliance, and occasional store-level leadership responsibilities. This is a full-time role, though weekly hours are not guaranteed to reach 40 and may vary with business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and fellow team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions.
• Ability to frequently lift or move merchandise weighing up to 44 pounds without additional assistance.
• Ability to climb ladders as needed and remain mobile throughout a scheduled shift.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping periods; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Previous retail experience is preferred but not required.

Nice To Haves

• Previous retail experience.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently carry them out.
• Observe team performance, provide feedback, recognize strong service, and hold team members accountable for expected behaviors and results.
• Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and the guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in delivering friendly, timely, high-quality service, resolving concerns, promoting loyalty, and maintaining cleanliness.
• Support team onboarding, learning, skills development, coaching, and continuous education.
• Plan and execute daily and weekly workload based on sales goals, business reporting, guest insights, and business priorities.
• Support Target loyalty programs by ensuring the team can explain and promote their benefits and features.
• Follow up on training completion and check for team members’ understanding.
• Conduct development conversations and personalize recognition and appreciation for team members.
• Help establish clear expectations and manage performance through listening, observing, recognizing, and coaching.
• Respond to guest concerns, de-escalate situations, and support team members in resolving issues.
• Keep team members informed about upcoming promotions, brand launches, and events.
• Evaluate candidates for open positions and help develop a guest-centric team as directed by the direct leader.
• Support efficient and accurate pickup and Drive Up orders, including returns and Starbucks, while following applicable adult beverage laws; provide guest services support as needed.
• Model ethical conduct and compliance, and hold the team accountable to those standards.
• Lead safety practices by modeling and recognizing safe behavior, identifying and correcting hazards, supporting incident response, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support storewide merchandise protection strategies, including ordering, storage, and application as directed.
• Follow safe and secure procedures if serving as a key carrier.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.
• Access all building areas to respond to guest or team member issues; interpret instructions, reports, and information.
• Accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Scan, handle, and move merchandise safely and efficiently, climb ladders as needed, and remain mobile for the duration of a shift.

Benefits

• Eligible team members may receive medical, vision, dental, and life insurance, among other health benefits.
• 401(k).
• Employee discount.
• Short-term disability and long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• The job posting directs applicants to Target's benefits eligibility information; eligibility varies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED