Service & Engagement Team Leader, San Antonio TX

Target • San Antonio, TX

1d • Onsite

About The Position

The Service & Engagement Team Leader leads a team responsible for guest experience across front-of-store services, including checklanes, guest services, gift registry, pickup, and Drive Up. The role focuses on creating an easy, inspiring, and friendly shopping experience, building guest loyalty, improving service and sales outcomes, and supporting a positive, inclusive, safe, and compliant team culture. The position provides experience in guest service, retail business fundamentals, workload planning, and leading hourly team members through hiring, development, coaching, evaluation, and retention.

The role is full-time, though hours are not guaranteed to reach 40 per week and may fluctuate with business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping times. Team leaders must remain mobile during shifts, work in varying environmental conditions when needed, and perform physical tasks such as moving merchandise. Starting pay is $21.50–$23.50 per hour; the full pay range is $21.50–$36.55 per hour.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving items weighing up to 44 pounds without additional assistance.
• Ability to climb ladders as needed.
• Flexible availability for nights, weekends, holidays, closing shifts, and other peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements when performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently follow them.
• Observe team performance, provide feedback, recognize strong service, and hold team members accountable for execution.
• Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and the guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants to reduce wait times and provide friendly, high-quality service, issue resolution, loyalty support, and cleanliness.
• Lead onboarding and learning practices, identify skill gaps, and develop team capabilities through coaching and team interactions.
• Plan and execute daily and weekly workloads using sales goals, business reporting, and guest insights; address opportunities as they arise.
• Support Target Loyalty Programs and ensure team members can educate guests about available benefits and features.
• Support the direct leader with training follow-up, understanding checks, and continuous education opportunities.
• Participate in meaningful development conversations with team members, with guidance from the direct leader.
• Personalize recognition and appreciation to reinforce guest service behaviors and a positive, guest-centric culture.
• Help establish clear expectations and support performance management through listening, observing, recognizing, and coaching.
• De-escalate guest concerns and ensure team members are supported in resolving guest issues.
• Keep team members informed about promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Enable efficient and accurate pickup and Drive Up order fulfillment, including Drive Up returns and Starbucks, while following applicable adult beverage laws.
• Support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to these standards.
• Lead a safety culture by modeling safe behaviors, identifying and correcting hazards, supporting incident response, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support storewide merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Follow safe and secure processes when acting as a key carrier, if applicable.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs, and perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits are referenced; eligibility details are provided through Target's benefits eligibility link.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED