Part Time Sales Team Lead - Rivercenter Mall, San Antonio, TX

James Avery Artisan Jewelry•San Antonio, TX

4d•Onsite

About The Position

The Sales Team Lead assists Store Management with in-store supervision and directing personnel, provides leadership to associates, and delivers a high level of customer service. The role is part of the Retail Store Leadership Team at the Rivercenter Mall location in San Antonio, Texas. The position supports sales, guest service, store operations, product care, inventory, visual merchandising, scheduling, and team development. It may assume leadership responsibilities when other leadership team members are absent.

Requirements

High school degree or equivalent; equivalent education or experience may be considered.
A minimum of one year of retail or customer service experience is preferred, or equivalent education or experience.
Pass a background check and an alcohol, controlled-substance, and illegal-drug screen that meets company standards before beginning work.
Strong written and verbal communication skills.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet and assist guests with merchandise selection and purchases, and resolve guest issues effectively.
Keep the supervisor informed of product, guest, and personnel issues.
Monitor and approve guest returns in accordance with retail policies.
Monitor associates’ guest service levels and provide feedback as needed.
Use the GUESTS program when interacting with guests in person or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and place orders for other items through applicable purchasing channels.
Perform store-opening and closing leadership duties.
Lead and train associates in areas of responsibility, emphasizing guest service and sales; coordinate regular and seasonal training and delegate assignments.
Assist with annual inventory, cycle counts, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; report inventory issues to appropriate retail and corporate contacts.
Participate in and help conduct regularly scheduled store meetings.
Implement plans for company special events and promotions.
Develop and conduct team-building activities.
Monitor product trends and retail changes and communicate them to the District Manager.
Operate product-care equipment and tools, train staff to use them, and ensure product-care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guide parameters; help maintain company store-presentation standards.
Process employee purchases when the Store Manager or Assistant Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules when the Store Manager or Assistant Manager is absent; approve schedules as needed to meet operational, budgetary, and customer-service requirements.
Demonstrate strong written and verbal communication, attention to detail, organization, and the ability to multitask in a fast-paced environment.
Assume the lead role when other leadership team members are absent.
Build and maintain effective relationships with internal and external stakeholders and collaborate with departmental and cross-functional teams.
Assist in other areas as assigned by the supervisor.