Sales Support Specialist
About The Position
Our Sales Support Specialists are key to extending our “Worry Free Experience” to our Intermedia Voice sales partners. As part of our Sales Team, Specialists assure accurate, efficient communications with our partners, their customers and within our own channel team. This role is responsible for project management from quote to order and provide white glove service to contribute to continued growth in our partner channel. Successful specialists who demonstrate a desire and ability to sell may be considered for lead positions plus a wide variety of sales and support positions in our company.
Requirements
- Minimum 3 years in customer support, project management, and/or sales roles.
- Previous experience as a coordinator, customer success, project management, or sales support
- Experience working within an inbound call queue
- Tech savvy, preferably with telecom or SaaS industry experience.
- Ability to quickly understand Intermedia SIP Trunking, Hosted PBX products and all enhanced features
- Experience and/or familiarity with Salesforce.com or other CRM tools
- Well organized with the ability to multi-task
- Detail oriented
- Self-starter; requiring little direct supervision
- Excellent written and oral communications skills
- Ability to successfully interact and build trust with the channel partners and customers
- Must be a team player
Nice To Haves
- College degree preferred.
Responsibilities
- Answer calls and email requests from internal sales groups and external channel partners.
- Assist in creating quotes, fulfill orders, and follow up.
- Create and submit quotes for Intermedia Cloud Voice product lines.
- Review orders online and confirm with channel partner prior to order entry.
- Initiate follow up on VOIP testing and procedures prior to installation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
