Sales Support Specialist

LONE STAR GROUP•Houston, TX

1d•$50,000 - $60,000•Onsite

About The Position

The Sales Support Specialist-HC plays a critical role in supporting and strengthening relationships across Lone Star Communications’ healthcare client base. This position serves as a primary day-to-day contact for assigned accounts, ensuring consistent communication, high quality service execution, and seamless coordination across internal teams. This is a client-facing role focused on relationship management, operational execution, and growth enablement; working closely with the sales, service, and operations teams to deliver exceptional customer experience.

Requirements

High School Diploma or equivalent
2-5 years in customer service, sales support, account coordination, or client-facing support roles
Ability to travel locally within the region
Occasional travel to other Lone Star regions
Valid driver’s license and reliable transportation
High School Diploma or GED, with a minimum of 3 years office related experience, OR Associate degree from an accredited college with 2 years working experience, or on the job training may substitute as equivalent
Strong communication and interpersonal skills
Highly organized with strong attention to detail
Ability to manage multiple priorities effectively
Customer-focused and proactive problem-solving mindset
Experience with CRM systems
Proficiency in Microsoft Office Suite
Understand and adhere to company policies and applicable laws

Nice To Haves

Experience in healthcare technology or related industries preferred

Responsibilities

Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost
Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings. All employees are required to actively participate in the LSC Safety Program.
Be the forerunner in assuring customer satisfaction by meeting customer’s expectations while containing scope and cost creep.
Handle inbound and outbound customer calls regarding products, services, pricing, delivery, and order status
Assess customer needs and recommend renewals, upgrades, and new solutions
Provide product education and support to customers
Coordinate troubleshooting basic technical or service-related issues.
Serve as a liaison and coordinate contacts for assigned healthcare clients
Maintain consistent communication through regular outreach and follow-up
Build strong relationships with stakeholders and decision-makers
Ensure client needs are addressed promptly and effectively
Coordinate across internal teams to ensure accurate and timely execution
Track ongoing client activity including installations and upgrades
Maintain visibility into account timelines, deliverables, and milestones
Process customer orders, including order entry, review, and tracking
Support billing reconciliation and prepare account-related documentation for clients
Maintain accurate and up-to-date Q360 records
Track account interactions and project progress
Create, process, and maintain reports for assigned clients
Support reporting and internal account planning
Assist with credit requests and invoice coordination
Accountable for contractor prequalification updates and renewals
Identify opportunities for additional products and services within existing accounts
Gather insight into client needs and market activity
Provide feedback on customer satisfaction and improvement opportunities
Partner with senior sales team members to support growth initiatives
Maintain accurate and up-to-date CRM records
Track account interactions and project progress
Support reporting and internal account planning
Proactively identify and resolve customer issues
Escalate delays or problem areas and recommend solutions
Collaborate internally to ensure high-quality service delivery
Maintain a consistent, positive client experience