Sales Support Specialist

Exxel Outdoors LLC•Broomfield, CO

1d•$24 - $26•Onsite

About The Position

Ready to take the next step in your sales support career? The Sales Support Specialist plays a key role in managing customer accounts, supporting sales initiatives, and driving operational excellence while serving as a trusted partner to both internal teams and customers. Join a collaborative team in the outdoor industry that is passionate about helping people get outside and create lasting outdoor experiences! POSITION SUMMARY: The Sales Support Specialist is responsible for delivering an exceptional customer experience by ensuring accurate and timely execution of the sales orderbook for a range of customers including high volume and specialized accounts. This position will also own the placement of forecasts, item set-ups, other day-to-day and seasonal operational duties to support the overall success of the business.

Requirements

Bachelor’s degree
3-4 years’ experience in Customer, Sales, or Dealer Service. Preferably in a consumer product, retail or dealer-based environment.
Team player, team leader as needed.
Leads, drives, and builds excitement, energy, and consensus among cross-functional groups.
Proven record of setting high expectations and achieving commitments.
Track record as a top performer; earns the respect of customers and peers.
Works in the best interests of all - within and across functions, levels. When something is broken, regardless of responsibility, take the action needed to fix it.
Does what can and should be done right now as quickly and effectively as possible.
Takes reasonable and well thought through risks. If mistakes occur initially, learn from them to increase future success. Takes initiative and isn’t afraid to take untested or new approaches and actions.
Organized and focused, able to clearly communicate goals and plans within Exxel Outdoors and with customers.
Strategic thinker with the ability to methodically identify key sales and orderbook milestones for long term customer health & success
Excellent organizational skills.
Exceptional attention to detail.
Ability to communicate professionally and effectively, both written and verbal, with internal and external stakeholders.
Strong independent problem-solving skills.
Strong presentation skills.
Strong product knowledge.
Good oral and written communication skills.
Must be proficient in Excel.

Nice To Haves

Marketing & Sales experience desirable.
Basic understanding of Exxel Outdoors and Customer P&L’s Desirable.
Understanding of MS NAV/MS Business Central a plus.

Responsibilities

Partner with the sales team on assigned accounts, while executing various duties assigned by Sales Support Manager.
Manages orders and the assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders.
Provides insightful and strategic orderbook reporting
Manage NuOrder orderbook by releasing orders and reach out to Sales Rep for any issues related to the order.
Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution.
Proactively communicates with the sales team and other critical cross functional partners on going customer and planning initiatives
Processes order confirmations and provides proforma invoices.
Supports customer program sheet creation and ensures accurate pricing in ERP system through price groups.
Assists Sales Support Manager with Item Set Ups in retailer portals.
Enters and processes RMAs, credit rebills and memos.
Manage order information flow between ERP and customer portals, identify and resolve errors.
Monitor forecast management report and resolve price group variances.
Acts as a subject matter expert and participates in department process improvement which includes and is not limited to technical enhancements

Benefits

3 Medical Plans
Dental
Vision
Life Insurance
programs for additional life insurance for self, spouse and family
critical illness
short-term disability
pet insurance
open work environment with telephone booths for privacy
expansive employee breakroom with an awesome view of the Flatirons
60% off MRSP on all our company websites
discount programs from nay outdoor industry companies through Pro-Deals
$200 allowance to buy any company product
dogs to work 2 days a week
Flexible Work Schedule which includes the option of one work from home day, 4 10-hour days with each Friday off, or 9-9 hour days dependent on role in the organization.
minimum of 80 hours vacation
7 days sick