Sales Support Specialist

Career - avl.com•Plymouth, MI

7d•Onsite

About The Position

AVL Mobility Technologies, Inc. (MTI) is seeking an experienced, motivated professional to join its Business Development team. This role is designed for an early-career individual with a business mindset and a curiosity for technology, particularly in mechanical or electrical engineering. The Sales Support Specialist will work closely with sales and technical teams to support customer interactions, perform data entry and analysis, and help improve the business development process by managing multiple tasks. This position offers hands-on experience in a professional, dynamic environment, encouraging critical thinking, organization, and skill development in both business and technology.

Requirements

Business & Sales Mindset: You enjoy understanding what drives customers and what makes businesses succeed.
Technically Curious: You understand basic mechanical or electrical principles and are interested in how technology shapes the mobility industry.
Critical Thinker: You approach tasks thoughtfully and seek better ways to do things.
Reliable & Trustworthy: You follow through on commitments and pay attention to detail.
Coachable & Growth-Oriented: You welcome feedback and see learning as an ongoing process.
Organized & Efficient: You manage multiple priorities and keep tasks on track.
Excel-Capable: You have a basic understanding of Excel and are eager to learn advanced functions.
Adaptable: You can roll with changing needs and stay positive in a fast-paced environment.
Good Communicator: Comfortable with email, phone, and very important in-person interactions with customers.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

Experience with Salesforce
Experience with Apollo.io
Experience with Microsoft Excel for data analysis and reporting
Experience with Concur for travel management
Experience with Salesforce Marketing Cloud

Responsibilities

Support AVL’s Sales and Business Development team in daily activities, including opportunity tracking and customer follow-ups.
Perform accurate data entry, updates, and quality checks in Salesforce, ensuring clean customer, lead, and opportunity records.
Use Apollo.io to enrich contact lists and support lead-generation activities.
Assist with proposal development by coordinating with engineering and finance teams and learning to complete routine Technical Offer Releases (TORs).
Conduct bid searches across procurement portals (e.g., Merx, Gov.Biz) and summarize opportunities for pursuit discussions.
Maintain recurring sales and business development trackers, templates, and reporting tools.
Maintain the AVL team Travel Log, manage travel requests, and process approvals in Concur.
Track consultant time sheets, invoices, and monthly cost entries for the team’s balance sheet.
Keep shared drives, folders, and documentation organized with up-to-date project and proposal materials.
Support the President and Vice President of AVL with special tasks, assignments, and operational needs.
Adapt to evolving business requirements and assist with special projects as needed.
Update and maintain project management templates for key customer programs.
Organize, analyze, and visualize data using Microsoft Excel, creating simple reports or dashboards.
Support routine software maintenance across Salesforce, Excel trackers, and shared templates.
Contribute to process-improvement initiatives by collaborating with team members to identify efficiency gains.
Attend assigned internal and customer-facing meetings.
Capture action items, summarize meeting notes, distribute them to attendees, and follow up on progress.
Assist with preparing presentations, reports, and review materials for management and sales leadership.
Support customer communication by preparing materials, tracking follow-ups, and coordinating next steps.
Support the marketing team in planning and executing events, including occasional travel for shows or customer visits.
Coordinate leads and follow-ups from events and assign them to appropriate sales personnel.
Shadow local customer visits and trade shows to learn the business and serve as a secondary point of contact.
Manage deadlines for memberships and ensure value is maximized.
Build customer emails and invitations using Salesforce Marketing Cloud and execute email campaigns.
Participate actively in team meetings, sharing ideas and contributing to planning discussions.
Support cross-functional collaboration with sales, engineering, finance, and marketing teams.
Demonstrate flexibility and willingness to take on new responsibilities as business needs evolve.