Sales Support Specialist

Richardson Sports Inc • Houston, TX

4d

About The Position

The Sales Support Specialist is a member of Richardson’s Customer Support team and serves as a point of contact for authorized dealers and distributors across the Team, Corporate, and Outdoor sales divisions. The role provides customer service, processes orders, communicates product and delivery information, resolves customer issues, and works with sales representatives and managers to support accounts.

Requirements

• At least one year of experience in a customer service-related role.
• Experience as an Account Manager, Key Account Manager, or in a similar role focused on maintaining client relationships.
• Excellent written and verbal communication skills.
• Proficiency with MS Office and strong computer and keyboarding skills.
• Ability to deliver client-focused solutions based on customer needs.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• High school diploma or GED required.
• Employment is contingent upon successfully passing a drug screen and background check.

Nice To Haves

• A college degree is preferred.

Responsibilities

• Build and maintain trusted account relationships by providing exceptional service.
• Process stock and custom purchase orders from dealers and distributors across the three sales divisions.
• Communicate product information, inventory availability, and delivery timelines to accounts.
• Develop comprehensive knowledge of Richardson’s products and services.
• Collaborate with outside sales representatives and sales managers to provide excellent account service.
• Help customers resolve issues while maintaining positive relationships.

Benefits

• Employer-paid health, dental, and vision insurance.
• Paid time off.
• Seven paid holidays.
• Free life insurance.
• 401(k).
• Flexible Spending Account.
• Health Reimbursement Account.
• Access to the company store.
• Modern, state-of-the-art facilities, including an in-house barista, an on-site gym, and two cafeterias.
• Discounts on gym memberships.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED