Sales Support Specialist

DLF Seeds • La Crosse, WI

5d

About The Position

DLF is seeking a customer-focused, detail-oriented Sales Support Specialist to support its sales team, coordinate customer orders, and work with internal departments to provide efficient service. The role connects customers, sales representatives, and internal teams, combining customer service, order management, and administrative support. It calls for strong organization and communication, proactive problem-solving, and professionalism when interacting with customers and colleagues.

Requirements

• Excellent verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Proven time-management skills and ability to meet deadlines.
• Ability to prioritize tasks and delegate when appropriate.
• Strong analytical and problem-solving skills.
• At least 2 years of similar customer service experience in increasingly responsible roles.
• Comfort with technology and ability to learn new systems.
• Proficiency with Microsoft Office Suite or related software, including Excel.
• Ability to work overtime hours as necessary.

Responsibilities

• Provide day-to-day support to Sales Representatives to promote efficient sales operations and customer satisfaction.
• Answer, screen, and route incoming telephone calls to the appropriate departments or personnel.
• Respond to customer and sales representative inquiries or direct them to the appropriate resource.
• Assist with processing customer orders, returns, credits, and invoices accurately and promptly.
• Handle escalated customer concerns professionally, de-escalating situations and working toward timely resolution.
• Support pricing inquiries and provide product information, marketing materials, and sales tools to customers and internal teams.
• Collaborate with Production, Warehouse, Supply Chain, Logistics, and Operations to support order fulfillment and customer satisfaction.
• Maintain confidential records in company systems with discretion and integrity.
• Contribute to process improvements that enhance customer and sales support.
• Perform general administrative and office support tasks as needed.

Benefits

• Competitive hourly pay.
• Full benefits package, including health, retirement, and paid time off.
• Work that contributes to sustainable agriculture and environmental health.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed