Sales Support Specialist - CHI
About The Position
The Sales Support Specialist (SSS) provides customer response and follow-up for the Account Development Team and/or core business. The role services assigned customers by handling internal pricing and delivery requests, order entries, and expedites. Through consistent, effective communication and proactive order and backlog management, the SSS serves as a trusted advisor to customers. The position requires close attention to quotations, customer purchase-order requirements, and order entries, as well as the ability to identify emerging issues and address them promptly and professionally. The SSS works as part of a team focused on developing and growing profitable regional business through proactive engagement with established and emerging customers. The role also provides administrative support to Account Development Representatives and management, coordinates customer requests and sales activities with internal teams, and helps ensure customer and regulatory requirements are met.
Requirements
- A four-year college or university degree is preferred, or at least three years of customer service experience, or an equivalent combination of education and experience.
- Successful completion of the company’s sales training program is required.
- Intermediate-level proficiency in Microsoft Office, specifically Excel, Word, and Outlook.
- Use of the ASW400 ERP system and PEI’s CRM system.
Nice To Haves
- A degree from a four-year college or university.
Responsibilities
- Respond to customer pricing, delivery, quality, and order-entry requests with a sense of urgency.
- Manage customer purchase orders from order entry through expected delivery.
- Coordinate large bids, quotes, orders, and opportunities with the Account Development Representative, Branch Manager, and other appropriate personnel.
- Understand applicable government regulations and customer terms and conditions, and work with the Compliance department to ensure requirements are met.
- Provide administrative assistance to Account Development Representatives and management, including special projects and data entry.
- Review customer backlog and back-order reports, address or escalate delinquent and potentially delinquent orders, and communicate with customers in a timely manner.
- Handle customer complaints and material return requests, provide appropriate solutions or alternatives, and follow up to ensure resolution.
- Collaborate with internal and external resources to assist customers and expand knowledge of product offerings and solutions.
- Escalate critical or important sales and customer situations to the appropriate manager or decision-maker.
- Facilitate focus on important sales activities to achieve clean business excellence.
- Coordinate with management, the sales team, and corporate personnel to maintain conformance of assigned tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
