Sales Support Specialist

VDL USA Holding Inc • Flowery Branch, GA

6d

About The Position

The Sales Support Specialist processes customer orders accurately and efficiently and serves as a liaison between customers and internal departments. The role coordinates with engineering, production planning, and sales to support order fulfillment, customer requirements, and delivery expectations. It identifies and resolves order discrepancies, communicates order status, and contributes to customer satisfaction and operational excellence.

The position includes entering and creating orders, validating technical and pricing details, coordinating delivery schedules, preparing shipping documentation and invoices, and providing administrative support to the sales team.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years of administrative sales support experience in a manufacturing environment.
• Strong written and verbal communication skills for interacting with customers, sales teams, and cross-functional departments.
• Ability to review and analyze order details, identify discrepancies, and provide practical solutions or technical recommendations.
• Excellent organizational and time-management skills, including the ability to manage multiple priorities independently in a fast-paced environment.
• High attention to detail and demonstrated accuracy in data entry, order processing, and documentation.
• Strong problem-solving skills and ability to proactively identify issues and implement timely resolutions.
• Proficiency with ERP systems such as SAP, Oracle, or similar for order entry, tracking, and data management.
• Basic ability to interpret engineering drawings, product specifications, and technical documentation for order validation.
• Experience collaborating with production, logistics, and supply chain teams to support on-time delivery and efficient order fulfillment.
• Skill in managing customer communications about order status, delays, and issue resolution while maintaining customer satisfaction.
• Working knowledge of shipping processes, logistics documentation, and invoicing procedures.
• Proficiency in administrative and clerical processes, including document management, recordkeeping, and data organization.
• Ability to read, write, and communicate effectively in English to follow procedures and safety protocols and collaborate with the team.

Nice To Haves

• Experience in custom manufacturing, made-to-order, or engineered-to-order environments.

Responsibilities

• Enter customer purchase orders from customer portals into the ERP system accurately.
• Create production and/or sales orders based on approved calculations, ensuring correct pricing, revisions, and specifications.
• Collaborate with the Engineering Administrator to validate technical requirements and product details.
• Work with Production Planning to confirm and communicate delivery schedules to customers.
• Provide timely order-status updates by email and/or through customer portals, including changes to delivery or shipment dates.
• Generate transport and shipping documentation when production is complete and notify customers when orders are ready to ship.
• Prepare and issue customer invoices by email or through customer portals.
• Support the sales team with administrative functions, including travel coordination, KPI tracking, and reporting.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED