Sales Support Specialist

Fiberon • North Olmsted, OH

3d

About The Position

The Sales Support Specialist provides superior service to the wholesale distribution sales team and serves as a point of contact and liaison for the Outdoors - Fiberon wholesale business units. The role helps execute sales by partnering with the sales team on requests that give them additional selling time. The work is fast-paced, and tasks may shift or change.

The specialist supports sales and customers with inquiries about order status, product details, claims and returns, account status, pricing, and sales programs. They collaborate with Sales and cross-functional teams to resolve customer issues, share product and technical information, coordinate business activities, and maintain accurate CRM data. The role also prepares business documents and sales reports, contributes to district sales planning, and participates in sales training.

The hiring pay range is $40,000 to $60,500 USD. Employees also participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive plan. The company describes its benefits as including comprehensive health plans, a 401(k) program with a company contribution, product discounts, flexible time-off benefits, adoption benefits, and other offerings.

Requirements

• 3–5 years of experience in sales support, sales operations, or customer service within a B2B or wholesale environment.
• Experience working with CRM platforms such as HubSpot or Salesforce.
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Strong communication and organizational skills.
• Strong desire and commitment to sales.
• Excellent interpersonal skills.
• Ability to interpret technical specifications.
• Basic understanding of engineering drawings.
• Analytical skills and attention to detail.
• Ability to work with a variety of personality types.
• Ability to work in a fast-paced environment.

Nice To Haves

• Associate degree or higher in Sales or Marketing.

Responsibilities

• Provide timely and accurate support to the Sales team and customers on order status, product details, claims and returns, account status, pricing, and sales programs.
• Partner with Sales to assess customer issues and coordinate cross-functional resources to implement effective resolutions.
• Serve as a resource for the outside sales team by providing accurate product specifications, catalog content, performance metrics, and applicable building-code information.
• Liaise with Category Management, Distribution, Pricing, Sales Administration, and other departments to support alignment and responsiveness across the customer supply chain.
• Co-manage projects on behalf of the sales team.
• Facilitate communication between business units and Sales, communicate updates, resolve roadblocks, and support shared goals.
• Create business documents, presentations, and reports using Microsoft Word, Excel, and PowerPoint.
• Maintain accurate customer and sales activity data in HubSpot to support lead tracking, customer engagement, and reporting.
• Create and distribute recurring and ad hoc sales reports to support KPI monitoring and decision-making.
• Support annual district sales planning for up to three districts by gathering and organizing data and coordinating planning activities.
• Participate in sales training programs to develop product and process knowledge and contribute to continuous team improvement.

Benefits

• Comprehensive health plans
• 401(k) program with a company contribution
• Product discounts
• Flexible time-off benefits
• Adoption benefits
• Annual bonus plan based on company and individual performance or a role-based sales incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed