Sales Support Specialist

Winsupply•Moraine, OH

About The Position

Winsupply is a group of more than 680 locally owned companies engaged in wholesale distribution across industries including HVAC, plumbing, and electrical. The support services campus provides finance, accounting, IT, and other back-office support to help local entrepreneurs succeed. Winsupply Sourcing Services operates approximately 3.5 million square feet of wholesale warehouse space and provides inventory and vendor management solutions. The Sales Support Specialist provides foundational operational and transactional support across the Sourcing network. The role focuses on high-volume administrative execution, responsive handling of requests, and day-to-day order workflows, returns, discrepancies, and general inquiries for local companies.

Requirements

Associate degree in Business Administration, Supply Chain, or a related field, or equivalent experience in lieu of a degree.
Basic proficiency with Microsoft Office and Google Suites.
Ability to learn ERP and ticketing/CRM software quickly.
Ability to prioritize administrative workflows and maintain steady output in a fast-paced environment.
High attention to detail and emphasis on data accuracy.
Strong written and verbal communication skills.
Customer-focused and problem-solving mindset.

Nice To Haves

Bachelor’s degree in Business Administration, Supply Chain Management, Industrial Distribution, or a related field.
At least 1 year of sales support, order entry, or customer service experience within a wholesale distribution network.
Hands-on experience with ERP and ticketing/CRM software.

Responsibilities

Monitor and manage the primary Sourcing group email inbox, triaging and routing requests and supporting timely resolution.
Handle incoming calls from local companies, providing baseline service and escalating matters when needed.
Route matters from core, opportunistic, and VMI local company partners to the appropriate Inside Sales contact or level.
Process orders for all Sourcing customers, including cancellations and basic item updates.
Process and document Hold for Release (HFR) and Lead-Time Order (LTO) requests across vendor networks.
Process and coordinate requests concerning defective products, concealed damage, shipment discrepancies, and price discrepancies for Sourcing inventory.
Work with operations teams and local companies to resolve inventory and shipping issues.
Initiate, track, and process stock rebalances and inventory returns for local companies not assigned to Inside Sales.
Maintain tracking logs and administrative records for resolutions.
Validate documentation and approvals before finalizing credits or inventory adjustments.
Use systems and software such as WISE and Jira to maintain transaction records and update workflow tickets.
Maintain data accuracy and operational compliance across order-processing systems.
Perform other duties as assigned.