Sales Support Representative I

American Business Forms•Glenwood, MN

1d•Onsite

About The Position

American Solutions for Business (ASB) is an employee-owned company that provides print, branded merchandise, eCommerce, and fulfillment services. The Sales Support Representative I role focuses on processing sales orders, vendor invoices, and customer billing, while supporting assigned sales associates with order-status updates and fulfillment programs. The position involves communication with clients, vendors, sales associates, and internal home office teams. It requires working onsite in Glenwood, Minnesota, for up to the first year; afterward, there may be an opportunity to work hybrid and/or remotely. The role uses ASB platforms and order and workflow management systems to enter and track orders, match invoices and packing slips, invoice customers, research discrepancies, and maintain accurate documentation. The representative also reviews reports, coordinates with inventory and finance teams, and helps resolve order, shipping, freight, and invoice issues. The position requires customer-service, organizational, communication, problem-solving, and basic computer skills.

Requirements

High school diploma or GED.
Six months to one year of previous work experience or education in customer service, accounting, or inventory control.
Ability to read and interpret procedure manuals, purchase orders, vouchers, and invoices.
Ability to write routine reports and correspondence effectively.
Ability to speak effectively with fellow employees, management, and sales associates.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to solve practical problems involving limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Basic working knowledge of Microsoft Office programs.
Experience working with internet-based programs and email.
Client focus, flexibility, problem-solving and analysis, organizational skills, time management, technical capacity, communication proficiency, and teamwork orientation.

Responsibilities

Process sales orders, discrepancies, and inventory documents daily according to department policies and procedures.
Receive, enter, and save incoming orders in the order management system and tag them in the Mfiles workflow management system.
Use ASB platforms to enter purchase and sales orders according to program requirements and attach related correspondence and documents.
Match vendor invoices and warehouse packing slips to purchase orders.
Invoice customers after receiving required paperwork and verify that costs are accounted for and accurate.
Research order concerns and pending changes, and provide timely status updates and feedback.
Contact vendors about missing invoices or credit documentation, and contact sales associates about missing purchase orders and provide scanned invoices when needed.
Coordinate with inventory, finance, and other home office support teams to meet sales, client, and vendor expectations.
Coordinate updates when warehouses or vendors remove old merchandise.
Gather and prepare information for credit memos.
Enter orders for warehouse and remote locations.
Gather inventory receiving documents and forward them to the Inventory Team for receipt completion.
Assist with inventory reconciliation as required.
Run and review daily and weekly reports on order status, freight integration, shipping detail accuracy, and aged invoices; use the reports to obtain information needed to complete orders or resolve discrepancies.
Build professional working relationships with sales associates.