Sales Support Representative I

AMERICAN BUSINESS FORMS INC•Glenwood, MN

22h•$18 - $20

About The Position

American Solutions for Business (ASB), an employee-owned company providing print, branded merchandise, eCommerce, and fulfillment services, is hiring a Sales Support Representative I. The role focuses on processing sales orders, vendor invoices, and customer billing while supporting assigned sales associates with order-status updates and fulfillment programs. The position involves communicating with clients, vendors, sales associates, and internal home office teams. Work is onsite in Glenwood, Minnesota, for up to the first year; afterward, there may be an opportunity to work hybrid and/or remotely.

Requirements

High school diploma or GED.
Six months to one year of previous work experience or education in customer service, accounting, or inventory control.
Ability to read and interpret procedure manuals, purchase orders, vouchers, and invoices.
Ability to write routine reports and correspondence effectively.
Ability to speak effectively with coworkers, management, and the organization's Sales Associates.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Basic working knowledge of Microsoft Office programs and experience with internet-based programs and email.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Responsibilities

Process sales orders, discrepancies, and inventory documents daily according to department policies and procedures.
Receive, enter, and save incoming orders in the order management system and tag them in the Mfiles workflow management system.
Use ASB platforms to enter purchase and sales orders according to program requirements, attaching related correspondence and documents.
Match vendor invoices and warehouse packing slips to purchase orders.
Invoice customers after receiving all paperwork and verify that costs are accounted for and accurate.
Research order status, concerns, and pending changes and provide timely support and feedback.
Contact vendors about missing invoices or documentation of credits applied to an account.
Contact sales associates about missing purchase orders and provide scanned invoice copies.
Coordinate updates when warehouses or vendors remove old merchandise.
Gather and prepare information for credit memos.
Input orders for warehouse and remote locations.
Gather inventory receiving documents and forward them to the Inventory Team for receipt completion.
Assist with inventory reconciliation as required.
Run and review daily and weekly reports on order status, freight integration, shipping-detail accuracy, and aged invoices; use the reports to process orders or notify sales associates, home office departments, or vendors about information needed to complete orders or resolve discrepancies.
Collaborate with inventory, finance, and other home office support teams to meet or exceed sales, client, and vendor expectations.
Build professional working relationships with sales associates.