Sales Support Representative I, Temporary

HME Careers•Carlsbad, CA

1d•Hybrid

About The Position

HME is hiring a temporary Sales Support Representative I to support order processing, respond to customer sales inquiries, and assist Regional Sales Managers and Inside Sales Representatives. The role is hybrid: onsite Monday, Tuesday, and Thursday, and remote Wednesday and Friday. Travel is 0%. The stated pay range is $18.00–$23.32 per hour, depending on experience and other factors. The representative processes customer orders received by phone, fax, email, and internet; enters and verifies orders in the ERP system; processes quotes and territory dealer orders; and maintains sales-order records. The representative also answers customer calls and live-chat inquiries about product pricing, availability, and order status, identifies product part numbers, writes up orders, and routes immediate purchase needs to the appropriate sales staff. Additional duties include monitoring the Sales Support Inbox, returning voicemail calls, backing up other representatives, and assisting sales staff with internal ordering documentation. The work involves frequent use of hands to handle or manipulate objects and regular talking, hearing, standing, walking, sitting, computer and office equipment use, and reaching. Occasional demands include climbing or balancing and stooping, kneeling, crouching, or crawling. The position has frequent contact outside the department or company. The work environment is usually quiet to moderate, with occasional loud noise; it may involve moving mechanical parts, high or precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and a regular risk of electric shock. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

High school diploma.
0–2 years of experience in a related field.
Professional demeanor.
Pleasant telephone manner.
Attention to detail.
Good grammar skills.
Good mathematical ability for order verification.
Good multitasking ability.

Responsibilities

Process customer orders received by phone, fax, email, and internet; enter them into the ERP system and file sales orders.
Process quotes from Inside Sales and sales orders from Outside Sales, and verify sales orders for accuracy.
Process assigned territory dealer orders by reviewing them for accuracy, confirming complete end-user information, and entering them into the ERP system.
Create Cloud accounts on the website and in the ERP system.
Monitor the Sales Support Inbox throughout the day and ensure no emails remain at the end of the day.
Remain on queue while at the desk throughout the workday.
Answer incoming calls about HME product pricing, equipment availability, order status, and related inquiries.
Determine the correct HME part number based on the customer's product description.
Notify the Regional Sales Manager or Inside Sales Representative about customers' immediate purchase needs.
Write up customer orders and assist customers with purchase inquiries through Live Chat.
Check voicemail twice daily and return customer calls.
Back up other Sales Support Representatives in their absence.
Support Regional Sales Managers and Inside Sales Representatives with internal documentation for customer product orders.