Product Support Sales Representative I

Gregory Poole • Garner, NC

2d

About The Position

The Product Support Sales Representative I promotes and profitably sells aftermarket services to product users through planned customer contact within an assigned territory. Offerings include parts, repair services, planned maintenance, total maintenance and repair, and on-site maintenance. The representative grows aftermarket sales, manages customer relationships and territory activity, prepares quotes and reports, coordinates with internal teams, and follows company policies and safety standards. The role may also support training for entry-level representatives and assist with events.

Requirements

• High school graduate.
• 1–5+ years of technical or sales-related experience.
• Valid state driver’s license with an acceptable driving record and ability to travel daily to customer locations.
• Proficiency with PC applications, including Microsoft Outlook and Office products.
• Excellent customer service skills.
• Intermediate proficiency in word processing, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint.
• Ability to communicate clearly by telephone and in person with customers.
• Ability to present business information on a one-on-one or group basis.
• Energy and stamina to work extended daily hours, usually averaging 9–10 hours.

Nice To Haves

• Bachelor’s degree in business or a marketing field.
• Technical or sales-related experience in the power generation industry.

Responsibilities

• Increase parts, service, repair, planned maintenance, and total maintenance and repair sales within the assigned territory.
• Proactively sell service work, maintenance agreements, and repair solutions.
• Generate and support sales of maintenance and repair agreements.
• Identify and communicate opportunities for new, used, and rental departments, as well as parts and service.
• Use promotions, campaigns, and product support programs to grow revenue.
• Identify upsell opportunities from inspections and completed service work.
• Maintain regular contact with existing customers and develop new accounts.
• Follow up on new engine deliveries and support customer onboarding for CVA, Connectivity, and Digital technology.
• Service planned maintenance customers and assigned accounts in accordance with company guidelines.
• Build customer relationships to support satisfaction and retention; address concerns and resolve complaints according to company policy.
• Maintain knowledge of territory equipment population, sales history, and competitive activity.
• Keep customers informed about product support programs, promotions, and offerings.
• Prepare repair estimate requests and develop customer quotes; obtain required estimate approvals before presenting them to customers.
• Support Parts, Service, and Operations teams in quote development and delivery.
• Maintain accurate CRM data, including call reports, schedules, and customer activity.
• Track quoted versus sold jobs and identify follow-up opportunities.
• Submit expense reports and commission worksheets accurately and on time.
• Prepare for management reviews and ensure system accuracy.
• Communicate territory activity, sales leads, and opportunities to internal teams, and keep management informed of product support activities.
• Participate in technical and sales training to improve product knowledge.
• Maintain a professional appearance and represent the company appropriately.
• Safeguard company property and maintain customer confidentiality.
• Support training of entry-level representatives and assist with events.
• Comply with company policies, safety standards, and workplace expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED